Tool Hire Manager: Lead, Grow & Delight Customers

STARK Group; Kendal; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Competitive Basic Salary

Performance Related Bonus

34 days holiday per year

Pension – with Legal & General

Life Assurance

Reward Gateway discounts

AvivaDigicare+ Workplace App

Car Salary Sacrifice scheme

Job summary

Jewson Kendal is recruiting a Tool Hire Manager to lead the Tool Hire function at our Kendal branch, delivering excellent customer service, safe operations and profitable sales growth. You will build strong customer relationships, drive cross-selling and upselling, and work closely with the Branch Manager to meet branch targets.

The role requires experience in leading or managing teams, a customer-focused mindset, and the ability to deliver sales growth through cross-selling.

Qualifications

• Experience of leading or managing a team, ideally within tool hire, equipment hire, builders’ merchants or a similar environment.
• A strong customer focus with the ability to build relationships and identify sales opportunities.
• Commercial awareness and a proven ability to deliver sales growth through cross-selling and upselling.
• Good knowledge of tool hire products, equipment and associated processes, or the ability to develop this knowledge quickly.
• A confident and supportive leadership style, with the ability to coach, motivate and hold colleagues accountable.
• Strong organisational skills and the ability to manage competing priorities in a busy branch environment.
• A commitment to high standards of Health & Safety and operational compliance.
• A collaborative approach, with the ability to work effectively across the wider branch team.
• A proactive attitude, with the confidence to take ownership, solve problems and deliver great customer service.

Responsibilities

• Lead and manage the Tool Hire team, ensuring an efficient, safe and high-quality service.
• Deliver tool hire targets, with a strong focus on cross-selling and upselling.
• Build strong customer relationships and identify opportunities to grow tool hire sales.
• Coach, support and develop colleagues, providing regular feedback and helping the team reach its potential.
• Manage tool hire stock, inventory and availability to meet customer demand.
• Ensure all tool hire standards, processes and Health & Safety requirements are consistently maintained.
• Support with customer deliveries and collections when required, ensuring equipment is handled and secured safely.
• Resolve customer queries and complaints, taking ownership to deliver positive outcomes.
• Work closely with the Branch Manager and wider branch team to deliver an excellent customer experience.
• Lead regular team communications, promoting a positive, collaborative and customer-focused culture.

Skills

Team leadership

Customer focus

Cross-selling

Health & Safety knowledge

Inventory management

Stock control

Job description

Jewson Kendal is recruiting a Tool Hire Manager to lead the Tool Hire function at our Kendal branch, delivering excellent customer service, safe operations and profitable sales growth. You will build strong customer relationships, drive cross-selling and upselling, and work closely with the Branch Manager to meet branch targets.

The role requires experience in leading or managing teams, a customer-focused mindset, and the ability to deliver sales growth through cross-selling.