Tonbridge Aftersales Manager: Service & Parts Lead

Hawk Hiring LTD; East Malling; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

28–33 days holiday

Company pension scheme

Employee discounts on servicing &

Free on-site parking

Tea/coffee facilities

Job summary

Hawk Hiring LTD in Tonbridge, Kent, is seeking an experienced Service Manager / Parts Manager / Aftersales Manager to lead our busy workshop team. You will be the link between management, customers and technicians, driving front-of-house efficiency and ensuring smooth workshop workflow.

You will optimize parts stock, manage supplier relations, maintain high customer satisfaction, and uphold profitability and CSI scores.

Qualifications

• Proven experience as a Service Manager, Parts Manager, Aftersales Manager, or senior Service Advisor in automotive.
• Strong knowledge of workshop management software and warranty procedures.
• Exceptional leadership and customer-handling skills with a commercial mindset.
• Full UK driving licence.

Responsibilities

• Oversee front-of-house aftersales operations and drive efficiency.
• Manage parts stock control and supplier relationships.
• Supervise service advisors and liaise with workshop technicians.
• Drive workshop profitability and CSI scores.

Skills

Service management

Parts management

Aftersales

Leadership

Customer service

Workshop software

UK driving licence

Tools

Workshop management software

Electronic parts catalogues

Job description

Hawk Hiring LTD in Tonbridge, Kent, is seeking an experienced Service Manager / Parts Manager / Aftersales Manager to lead our busy workshop team. You will be the link between management, customers and technicians, driving front-of-house efficiency and ensuring smooth workshop workflow.

You will optimize parts stock, manage supplier relations, maintain high customer satisfaction, and uphold profitability and CSI scores.