Service/Parts Manager | Top Level 4X4 Specialist

Hawk Hiring; East Malling; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

28–33 days holiday

Company pension scheme

Employee discounts on servicing &

Free on-site parking

Tea/coffee facilities

Job summary

Hawk Hiring LTD in Tonbridge, Kent, is seeking an experienced Service Manager / Parts Manager / Aftersales Manager to lead our busy workshop team. You will be the link between management, customers and technicians, driving front-of-house efficiency and ensuring smooth workshop workflow.

You will optimize parts stock, manage supplier relations, maintain high customer satisfaction, and uphold profitability and CSI scores.

Qualifications

• Proven experience as a Service Manager, Parts Manager, Aftersales Manager, or senior Service Advisor in automotive.
• Strong knowledge of workshop management software and warranty procedures.
• Exceptional leadership and customer-handling skills with a commercial mindset.
• Full UK driving licence.

Responsibilities

• Oversee front-of-house aftersales operations and drive efficiency.
• Manage parts stock control and supplier relationships.
• Supervise service advisors and liaise with workshop technicians.
• Drive workshop profitability and CSI scores.

Skills

Service management

Parts management

Aftersales

Leadership

Customer service

Workshop software

UK driving licence

Tools

Workshop management software

Electronic parts catalogues

Job description

Pay & Benefits

• Salary: £40,000 – £45,000 basic per annum + performance bonus (OTE £50,000+)
• Hours: Monday to Friday, 8:00 AM – 5:30 PM (No Weekend Shifts)
• Perks: 28–33 days holiday (including bank holidays), company pension scheme, employee discounts on vehicle servicing & parts, free secure on-site parking, and tea/coffee facilities
• Training & Development: Leadership coaching, dealer-level software systems training, and genuine career progression routes into senior multi-site operations
• Workload: Overseeing front-of-house aftersales operations, managing parts inventory and supplier relationships, supervising service advisors, liaising with workshop technicians, and driving workshop profitability and CSI scores

About Us

We are a premier, independent specialist vehicle workshop operating in the Tonbridge area. Known for our modern facilities, state-of-the-art diagnostic equipment, and zero-corporate-pressure culture, we pride ourselves on delivering top-tier service to our customers while providing a supportive, well-equipped work environment for our team.

Role Overview

Seeking an experienced Service Manager / Parts Manager / Aftersales Manager to take the reins of our bustling workshop team in Tonbridge. You will be the pivotal link between management, customers, and technicians—driving front-of-house efficiency, optimizing parts stock control, maintaining stellar customer satisfaction, and ensuring workshop workflow runs like clockwork.

Requirements

• Proven experience as a Service Manager, Parts Manager, Aftersales Manager, or senior Service Advisor within the automotive industry.
• Strong working knowledge of workshop management software, electronic parts catalogues, and warranty procedures.
• Exceptional leadership, communication, and customer-handling skills with a commercial mindset.
• Ability to juggle frontline customer management and backend parts inventory logistics seamlessly.
• Full UK driving licence.

Location & Commute

• Base: Tonbridge Area, Kent (Free secure on-site parking)
• Road Links: Strategically situated with direct access to the A21, A26, and nearby M20 / M25 corridors, offering fast commutes across West Kent.
• Public Transport: Excellent connections via Tonbridge and Paddock Wood mainline stations with regular regional bus services.
• Commutable From: Tonbridge, Tunbridge Wells, Sevenoaks, Paddock Wood, Maidstone, and Kings Hill.