Service Manager – Lead Aftersales & Profitability

Hawkfield Recruitment Ltd.; Tunstall; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Hawkfield Recruitment Ltd. in Stoke-on-Trent is seeking an experienced Service Manager to lead an Aftersales operation at a well-established Main Dealership.

You will head Technicians, Service Advisors, Drivers and Booking Coordinators, driving profitability and a high standard of customer service. The role includes a competitive salary (£40,000–£60,000), Monday–Friday hours with Saturday mornings on a rota, and a company vehicle.

Qualifications

• Previous Service Manager experience in automotive is essential.
• Experience leading a busy service department.
• Knowledge of main dealership aftersales and workshop processes.
• Proven ability to lead and develop a multidisciplinary team.
• Strong focus on profitability and KPI performance.
• Experience with dealership management systems and reporting tools.

Responsibilities

• Oversee day-to-day Service Department operations to ensure efficiency and profitability.
• Lead and develop Technicians, Service Advisors, Drivers and Booking Coordinators.
• Manage workshop capacity, bookings and vehicle movements to maximise efficiency.
• Monitor KPIs including labour sales, productivity, utilisation and customer satisfaction.
• Identify opportunities to improve workshop efficiency and revenue.
• Work with advisors to maximise appointments and upsell opportunities.
• Ensure professional service from booking to vehicle collection.
• Handle customer queries and resolve complaints promptly.
• Maintain invoicing, admin, and reporting within the department.
• Promote teamwork and continuous improvement across departments.

Skills

Automotive service management

Team leadership

KPIs & profitability

Customer service

Communication

Problem-solving

Pressure management

Tools

Dealer management system

Workshop booking system

Reporting tools

Job description

Hawkfield Recruitment Ltd. in Stoke-on-Trent is seeking an experienced Service Manager to lead an Aftersales operation at a well-established Main Dealership.

You will head Technicians, Service Advisors, Drivers and Booking Coordinators, driving profitability and a high standard of customer service. The role includes a competitive salary (£40,000–£60,000), Monday–Friday hours with Saturday mornings on a rota, and a company vehicle.