Timber Merchant Branch Manager

Harlow Timber Group; Leicester; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Life assurance cover

Access to 24/7 online GP

10% Discount across Harlow Bros. 
– 
B

Employee Assistance Programme

Extras retail discounts & Byond Card

Employee Referral Scheme

In House Training and Recognised Quali

Job summary

Harlow Timber Group in Leicester is seeking a proactive Branch Manager to lead daily operations, ensuring safety and strong sales performance at the site.

You will manage a team, control costs, optimise stock, and uphold excellent customer service while adhering to company policies. This full-time role offers training opportunities and career growth within a supportive, employee-owned organisation.

Qualifications

• Experience with timber products and merchant operations.
• Proven ability to manage teams and supervise staff.
• Strong literacy and numeracy with data interpretation and reporting skills.

Responsibilities

• Lead, develop, and motivate the branch team to achieve high productivity and performance.
• Control branch expenditure and maintain cost efficiency to support profitability targets.
• Enforce company policies and safe working practices across the site.
• Promote a strong health and safety culture and maintain a safe environment for staff and customers.
• Deliver exceptional customer service and build a positive company reputation.
• Oversee site security and cash handling procedures.
• Manage attendance, performance, and general supervision of staff.
• Serve customers as required and maintain optimal stock levels to meet demand.

Skills

Timber knowledge

Merchant experience

Management experience

Leadership

Job description

Location: Harlow Bros Leicester, Unit 20, Oswin Road, Leicester, Leicestershire, LE3 1HR.

Employment Type: Full-Time, Permanent

Hours of Work: be 44.5 average per week, these will be worked flexibly between 7.30am and 5pm Monday to Friday, Saturday mornings from 8am to 12pm, generally worked on alternate weekends.

Position Overview:

We are seeking a dedicated Branch Manager to join our team in Leicester. As Branch Manager, you will lead and oversee all aspects of branch operations, ensuring the site is managed safely, securely, and efficiently. You will drive team performance, optimise operational effectiveness, and deliver strong sales and financial results. You will provide a professional, attentive and courteous approach to customers, ensuring the branch grows a reputation for excellent customer service, building a positive company reputation.

What you’ll be doing as Branch Manager:

• Lead, develop, and motivate the branch team to achieve high levels of productivity, engagement and performance
• Manage branch expenditure and maintain effective cost control to support profitability targets
• Ensuring all employees adhere to best practises, company policies and guidelines
• Promote and maintain a strong health and safety culture, ensuring a safe working environment for employees and customers
• Deliver exceptional customer service
• Site Security
• Manage all employees including their attendance and performance.
• Serve customers as required
• Maintain optimal stock levels and inventory control to meet customer demand and maximise sales opportunities
• Ensure accurate and secure completion of daily cash handling and end-of-day banking procedures

Your Skills:

• Timber Knowledge
• Merchant Experience
• Management or Supervisory Experience
• Strong literacy and numeracy skills, with the ability to interpret data, produce accurate documentation and communicate effectively
• Excellent leadership and organisational skills, with the ability to manage priorities, lead teams effectively, and drive operational performance

What We Offer:

• Life assurance cover
• Access to 24/7 online GP
• 10% Discount across Harlow Bros. Branches
• Employee Assistance Programme
• Extras retail discounts & Byond Card
• Employee Referral Scheme
• In House Training and Recognised Qualifications

Harlow Timber Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are also proud to be employee-owned, creating a future built on shared success and strong values. Our Employee Ownership Trust empowers our people while preserving the principles that have shaped our business.