Branch Manager

Lords Builders Merchants; Hemel Hempstead; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance-related bonus

Ongoing training and support

Job summary

A leading builders' merchant in Hemel Hempstead is seeking an experienced Branch Manager to oversee operations and strengthen local customer relationships. The ideal candidate will have a strong background in timber product management and customer service, with excellent commercial skills. You will lead a skilled team and ensure the branch's growth within a supportive working culture.

Qualifications

• Proven experience in branch or operations management within the timber or builders’ merchant sector.
• In-depth knowledge of timber products and services.
• Strong commercial and organisational skills.

Responsibilities

• Oversee daily branch operations, including sales, service, stock control and team management.
• Drive business growth through local engagement and proactive sales.
• Support and develop team members to achieve their best.

Skills

Branch or operations management experience

Knowledge of timber products

Strong commercial skills

Health & Safety understanding

Customer service orientation

Job description

Branch Manager at Lords Timber Hemel Hempstead

Lead a specialist branch where your expertise in timber really makes a difference.

We’re looking for an experienced and commercially minded Branch Manager to lead at Lords Timber Hemel Hempstead.

This is an exciting opportunity to take ownership of a well‑established site, strengthen local customer relationships, and guide a skilled, close‑knit team in a business known for quality, service, and specialist timber knowledge. You’ll combine hands‑on leadership with commercial awareness, ensuring smooth day‑to‑day operations and continued growth.

What you’ll be doing

• Overseeing daily branch operations, including sales, service, stock control and team management
• Working alongside your team to deliver expert advice and outstanding customer service
• Driving business growth through strong local engagement and proactive sales activity
• Managing stock accuracy, product quality, and site safety
• Supporting and developing your team to achieve their best
• Ensuring efficient delivery of our specialist services

What we’re looking for

• Proven experience in branch or operations management within the timber or builders’ merchant sector
• In‑depth knowledge of timber products and services
• A confident communicator and hands‑on leader with a customer‑first mindset
• Strong commercial and organisational skills
• A good understanding of Health & Safety and site compliance
• Approachable, proactive, and motivated to grow a specialist branch

What you’ll get

• Competitive salary and performance‑related bonus
• A friendly, down‑to‑earth working culture where your contribution is valued
• Ongoing training, support and career progression within a growing Plc

At Lords, you’ll be part of a collaborative, customer‑focused business that values initiative, teamwork, and local relationships.

If you’re ready to lead a specialist branch and build on our reputation for quality timber products and service, we’d love to hear from you.

Company Description

Lords Builders Merchants was established 40 years ago and remains a family‑run business. Our network of branches offers a broad range of building materials and extended delivery area for trade professionals and homeowners in across London and the Home Counties. Part of the Lords Group of companies, Lords Builders Merchants offers good opportunities for growth and development.

Lords Group is an equal opportunity employer that recognises the importance of diversity and inclusion. Our workplace is for everyone! The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward‑thinking. So, bring us your personal experience, your perspectives, and your background and come and join the Lords family.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Sales

Industries

Wholesale Building Materials