Timber Merchant Branch Manager

Branch Management; Leicester; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Life assurance

Online GP access

Branch discount (10%) across Harlow Bs

Employee Assistance Programme

Retail discounts & Byond Card

Employee Referral Scheme

In House Training and Qualifications

Job summary

Harlow Bros Ltd in Leicester is seeking a Branch Manager to lead and oversee all branch operations, driving sales, safety, and customer service. You will manage a team, control costs, and ensure secure daily cash handling while maintaining strong stock levels.

The role requires leadership, experience in timber retail, and a commitment to excellent service and store performance. Flexible hours apply across a 44.5 hour week with some weekend shifts.

Qualifications

• Timber knowledge and experience in timber retail environment preferred.
• Experience in merchant operations or timber sales.
• Proven management or supervisory experience.
• Strong literacy and numeracy with ability to interpret data and produce accurate documentation.

Responsibilities

• Lead, develop and motivate the branch team to achieve productivity and performance.
• Manage branch expenditure and control costs to support profitability.
• Ensure adherence to policies, health and safety guidelines.
• Promote a strong health and safety culture and safe working environment.
• Deliver excellent customer service and maintain branch reputation.
• Oversee site security and cash handling procedures.
• Manage attendance and performance for all staff.
• Serve customers as needed to support sales targets.
• Maintain stock levels and inventory control to meet demand.
• Ensure accurate end-of-day banking procedures.

Skills

Timber Knowledge

Merchant Experience

Management or Supervisory Experience

Strong literacy and numeracy skills

Leadership and organisational skills

Job description

Location: Harlow Bros Leicester, Unit 20, Oswin Road, Leicester, Leicestershire, LE3 1HR.

Employment Type: Full-Time, Permanent

Hours of Work: be 44.5 average per week, these will be worked flexibly between 7.30am and 5pm Monday to Friday, Saturday mornings from 8am to 12pm, generally worked on alternate weekends.

Position Overview:

We are seeking a dedicated Branch Manager to join our team in Leicester. As Branch Manager, you will lead and oversee all aspects of branch operations, ensuring the site is managed safely, securely, and efficiently. You will drive team performance, optimise operational effectiveness, and deliver strong sales and financial results. You will provide a professional, attentive and courteous approach to customers, ensuring the branch grows a reputation for excellent customer service, building a positive company reputation.

What you’ll be doing as Branch Manager:

• Lead, develop, and motivate the branch team to achieve high levels of productivity, engagement and performance
• Manage branch expenditure and maintain effective cost control to support profitability targets
• Ensuring all employees adhere to best practises, company policies and guidelines
• Promote and maintain a strong health and safety culture, ensuring a safe working environment for employees and customers
• Deliver exceptional customer service
• Site Security
• Manage all employees including their attendance and performance.
• Serve customers as required
• Maintain optimal stock levels and inventory control to meet customer demand and maximise sales opportunities
• Ensure accurate and secure completion of daily cash handling and end-of-day banking procedures

Your Skills:

• Timber Knowledge
• Merchant Experience
• Management or Supervisory Experience
• Strong literacy and numeracy skills, with the ability to interpret data, produce accurate documentation and communicate effectively
• Excellent leadership and organisational skills, with the ability to manage priorities, lead teams effectively, and drive operational performance

What We Offer:

• Life assurance cover
• Access to 24/7 online GP
• 10% Discount across Harlow Bros. Branches
• Employee Assistance Programme
• Extras retail discounts & Byond Card
• Employee Referral Scheme
• In House Training and Recognised Qualifications

Harlow Timber Group is a leading provider of quality timber products and building materials, committed to delivering exceptional service to our customers. With a rich history and strong presence in the industry, we pride ourselves on our knowledgeable team and our dedication to excellence.

Harlow Timber Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are also proud to be employee-owned, creating a future built on shared success and strong values. Our Employee Ownership Trust empowers our people while preserving the principles that have shaped our business.