Branch Administrator

Harlow Bros Ltd; Halstead; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Life assurance cover

24/7 online GP access

10% Discount across Harlow Bros. Shops

Employee Assistance Programme

Extras retail discounts & Byond Card

Employee Referral Scheme

In House Training and Recognised Quali

Job summary

Harlow Timber Group is seeking a diligent Branch Administrator for our Halstead site. You will work closely with the team to meet daily deadlines, support procurement, stock control, and customer coordination while upholding our environmental and safety policies.

Responsibilities include managing Biztrack records, processing deliveries, and maintaining ISO docs. The role emphasizes accuracy, teamwork, and proactive issue resolution at our Halstead location.

Qualifications

• Must be methodical and detail-oriented.
• Able to work in a team and communicate clearly.
• Self-motivated and capable of meeting deadlines.

Responsibilities

• Manage stock control for inventory and consumables with accurate levels.
• Raise purchase orders and liaise with suppliers for procurement.
• Record chain of custody for timber products and ensure industry compliance.
• Process goods-in deliveries and update records in Biztrack.
• Resolve delivery and quality issues with suppliers and arrange solutions.
• Raise sales orders for customer call-offs and monitor fulfilment.
• Maintain and update Biztrack deliveries and order statuses.
• Coordinate one-off sales orders including transport and delivery dates.
• Build strong customer relationships through prompt responses and issue resolution.
• Investigate invoice queries and process credit notes accurately.
• Prepare customer site documentation packs for projects.
• Assist with quarterly stock takes and ensure inventory accuracy.
• Log non-conformities and support continuous improvement.
• Maintain ISO documentation and keep records audit-ready.
• Support wider operations with additional admin tasks as required.

Job description

Location: Harlow Timber Systems (Eastern), 22 Fifth Avenue, Bluebridge Industrial Estate, Halstead, CO9 2SZ

Employment Type: Full-Time, Permanent

Hours of Work: 08:00 – 16:30Monday - Friday

Position Overview:

We are seeking a dedicated Branch Administrator to join our team in Halstead. You would be working closely with team to ensure deadlines are met daily while delivering the Company's Objectives and Policies. You would be expected to promote the good standing of the company in all product delivery matters while also communicate with colleagues about any issues arising from their duties. Delivering the company’s environmental policy and strive to achieve the company's environmental improvement plan would be an expectation along with acting in a safe and responsible manner in accordance with the Company's Health and Safety policy.

What you’ll be doing as a Branch Administrator:

• Manage stock control for inventory and consumable items, ensuring accurate stock levels and availability.
• Raise purchase orders and develop strong working relationships with suppliers to support efficient procurement.
• Register and maintain chain of custody records for timber products, ensuring compliance with industry standards.
• Process goods-in deliveries, verifying stock accuracy and updating records using the Biztrack system.
• Liaise with suppliers to resolve delivery, quality, and supply issues, negotiating effective solutions.
• Raise sales orders for customer call-offs and monitor order fulfilment through to completion.
• Maintain and update Biztrack by amending delivery dates, managing order status, and removing lapsed orders.
• Coordinate one-off sales orders, including arranging transport, scheduling picking, and communicating delivery dates with customers.
• Build and maintain long-term customer relationships through prompt responses to enquiries and effective issue resolution.
• Investigate invoice queries and process credit notes accurately and efficiently.
• Prepare, print, and collate customer site documentation packs to support project requirements.
• Assist with quarterly stock takes, ensuring inventory accuracy and compliance with company procedures.
• Raise, log, and maintain records of non-conformities, supporting continuous improvement initiatives.
• Maintain ISO documentation, ensuring records are up to date and audit-ready at all times.
• Supported the wider operations team by undertaking additional administrative and operational duties as required.

Your Skills:

• Methodical, Logical, forward thinking
• Focused on the greater job of making the company a success.
• Good work comes with good results.
• Works well in a team
• Self-motivated to ensure the work gets done.

What We Offer:

• Life assurance cover
• Access to 24/7 online GP
• 10% Discount across Harlow Bros. Branches
• Employee Assistance Programme
• Extras retail discounts & Byond Card
• Employee Referral Scheme
• In House Training and Recognised Qualifications

Harlow Timber Group is a leading provider of quality timber products and building materials, committed to delivering exceptional service to our customers. With a rich history and strong presence in the industry, we pride ourselves on our knowledgeable team and our dedication to excellence.

Harlow Timber Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are also proud to be employee-owned, creating a future built on shared success and strong values. Our Employee Ownership Trust empowers our people while preserving the principles that have shaped our business.