Tier II IT Support Engineer – On-Site (London) #1 – Contract DAG Tech

DAG Tech; Greater London; Hybrid; GBP 28,000 - 37,000; Part time

Job summary

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in London. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users.

Your goal will be to support IT solutions and provide excellent service desk support. Role focuses on end-user support, on-site London work, and contract hours (10–40 per week).

Qualifications

• Experience providing IT end-user support and service desk resolution.
• Familiar with Microsoft 365, Google Workspace and Zoom.
• On-site London availability for contract hours.

Responsibilities

• Support end-users with efficient resolutions and incident handling.
• Troubleshoot desktops, laptops, mobiles, network issues, and conferencing systems.
• Onboard/offboard users; manage cloud services accounts and permissions.
• Document solutions and maintain accurate time tracking.

Skills

Windows support

Mac support

Customer service

Team player

Multi-tasking

Tools

Windows

Mac

iPhone

Android

Microsoft 365

Google Workspace

Zoom

Ethernet

Wi-Fi

Firewall

Router

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in London. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Contract
• Schedule: Contract as needed, 10–40 hours per week
• Performance: At client site 100% of the time, London

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Contract | Rate: $28–$36/hr | Location: London, UK (On-Site)