Onsite Support Engineer

Advania Group; City Of London; Sur place; GBP 34 000 - 40 000; Plein temps

Résumé du poste

Advania is seeking an experienced Onsite 2nd Line Support Engineer based in the UK to deliver deskside and onsite support across Central London client sites. You will troubleshoot, manage incidents, and maintain strong customer relationships, ensuring high-quality service delivery.

The role emphasizes ownership of tickets, collaboration with the team, and adherence to SLAs while working with Windows, Office 365, Azure and Active Directory in a fast-paced environment.

Qualifications

• Desk-side or onsite support engineering experience.
• Microsoft operating systems (Win 10/11/Server).
• Office 365 administration including Exchange Online (message trace), Teams (phoneline, group setup), OneDrive (Sync issues).
• Azure - foundational knowledge of cloud concepts, services and management.
• Active Directory - experience in administration - user creation, permissions, group membership, group policy, OUs.
• Mobile Device Management - Policies, MFA, general admin.
• Anti-Virus.
• LAN/WAN networking equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
• Hands on familiarity with PC/laptop hardware.

Responsabilités

• Working at multiple client sites in Central London potentially acting as the sole Support Services Engineer for that client or as part of a team.
• Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism.
• Meeting your SLAs through troubleshooting, maintaining, and supporting a wide range of technical challenges.
• Taking ownership of your tickets with a customer focused attitude and being constantly involved in collaboration with the rest of the team.
• Understanding the importance of problem ownership and client success and aiming for top rated client feedback.
• Understand the interoperability of the tech you are supporting on.

Connaissances

Desk-Side support

Customer facing skills

SLA management

Problem solving

Formation

Formal IT qualification (Azure MCSE MCITP MCPs)

Outils

Windows 10/11/Server

Office 365 administration

Azure

Active Directory

MFA / Mobile Device Management

Anti-Virus

LAN/WAN networking equipment

Description du poste

Position Overview:

You’re an experienced Onsite 2nd Line Support Engineer residing in the UK. You’ve been in this type of role or perhaps a field engineer role previously, providing deskside/drop-in/onsite support. You have developed strong analytical and technical skills in dynamic business environments. This means working with latest technologies and supporting users with your high-level customer support skills, is something you enjoy. In this role you will gain relevant qualifications and accreditations to further develop your skills (And we’re happy to be able to provide this for you).

The budgeted base salary for this role is between £34,000 - £40,000.

Responsibilities:

• Working at multiple client sites in Central London potentially acting as the sole Support Services Engineer for that client or as part of a team.

• Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism.

• Meeting your SLAs ("Service Level Agreements") through troubleshooting, maintaining, and supporting a wide range of technical challenges.

• Taking ownership of your tickets with a customer focused attitude and being constantly involved in collaboration with the rest of the team.

• Understanding the importance of problem ownership and client success and aiming for top rated client feedback.

• Understand the interoperability of the tech you are supporting on.

Qualifications & Experience:

• Existing Desk-Side or Onsite Support Services Engineering experience

• Microsoft operating systems (Win 10/11/Server).

• Office 365 administration including Exchange Online (message trace), Teams (phoneline, group setup), OneDrive (Sync issues).

• Cloud: Azure - foundational knowledge of cloud concepts, services and management.

• Active Directory - experience in administration - user creation, permissions, group membership, group policy, OUs.

• Mobile Device Management - Policies, MFA, general admin.

• Anti-Virus.

• LAN/WAN networking equipment, routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls

• Hands on familiarity with PC/laptop hardware.

Nice to Have:

• Virtualisation

• SCCM

• Formal IT qualification, ideally Azure, MCSE/MCITP or multiple MCPs advantageous

• SharePoint (permission/access issues)

About Us:

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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