Tier II IT Support Engineer – On-Site (London) – Full Time DAG Tech

DAG Tech; Greater London; Hybrid; GBP 43,000 - 55,000; Full time

Job summary

DAG Tech in London seeks a Tier II IT Support Engineer to join the Engineering Operations team. You will provide front-line support, manage technology systems, and interact directly with end-users to resolve IT issues.

The role focuses on service quality, documentation, and hands-on work across devices and cloud services, with 40 hours per week on site in London.

Qualifications

• Front-line IT support experience with strong customer-service focus.
• Experience troubleshooting desktops, laptops, mobile devices and network issues.
• Familiar with Microsoft 365, Google Workspace and Zoom.

Responsibilities

• Support end-users with efficient resolutions and onboarding/offboarding.
• Troubleshoot computer hardware, configurations, and network connectivity.
• Address video conferencing system issues and account provisioning.
• Maintain accurate technical documentation and time tracking.
• Provide high-quality service desk support for workstations and devices.
• Resolve issues across on-site networks and cloud services.

Skills

Customer service

Verbal communication

Technical writing

Team player

Multitasking

Judgment

Professionalism

Tools

Windows

Mac

Microsoft 365

Google Workspace

Zoom

Ethernet/Wi‑Fi

Firewall/Router

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in London. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Full Time Employee
• Schedule: 40 hours per week
• Performance: At client site 100% of the time, London
• Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Full Time Employee | Salary: $58,240–$74,880/year | Location: London, UK (On-Site)