Tier 2 Software Support Specialist — Customer Champion
Point of Rental Software
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Job summary
Point of Rental Software in the United Kingdom is seeking a Software Support Technician - Tier 2 to enhance customer experience through exceptional support. This role involves advanced troubleshooting of software issues that Tier 1 support cannot resolve, requiring a deep technical knowledge and analytical skills.
The ideal candidate will have a minimum of 5 years' experience in a technical support role, with a strong understanding of troubleshooting techniques and related software, preferably a bachelor's degree in Computer Science or IT. This position offers an opportunity for collaboration and continuous improvement.
Qualifications
- Minimum of 5 years in software or technical support role.
- Strong knowledge of software troubleshooting and operating systems.
- Experience with SQL and on-premises software required.
Responsibilities
- Diagnose and resolve complex software issues.
- Provide support for application installation and configuration.
- Document customer issues and case notes.
- Act as a point of escalation for Tier 1 support staff.
Skills
Education
Tools
Job description
Point of Rental Software in the United Kingdom is seeking a Software Support Technician - Tier 2 to enhance customer experience through exceptional support. This role involves advanced troubleshooting of software issues that Tier 1 support cannot resolve, requiring a deep technical knowledge and analytical skills.
The ideal candidate will have a minimum of 5 years' experience in a technical support role, with a strong understanding of troubleshooting techniques and related software, preferably a bachelor's degree in Computer Science or IT. This position offers an opportunity for collaboration and continuous improvement.
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