Tier 2 IT Helpdesk Technician - Onsite with UK Travel

Vortex Companies, LLC; Newry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Vortex Companies, LLC, located in Newry, Northern Ireland, is seeking an IT Helpdesk Technician to provide Tier 2 technical support across their growing business. The role entails resolving escalated user issues, supporting core infrastructure, and maintaining system performance.

Candidates should have 2+ years of Tier 2 IT support experience and be proficient in Active Directory, Microsoft 365, and remote monitoring tools like NinjaOne. A valid UK driving license is required.

Qualifications

• 2+ years of hands-on Tier 2 IT support experience.
• Proficiency with Active Directory and Microsoft 365.
• Strong understanding of basic networking and server virtualisation.

Responsibilities

• Provide on-site troubleshooting for hardware, software, access, and connectivity issues.
• Log, track, and resolve incidents and service requests within Freshservice.
• Administer user accounts, permissions, and groups via Active Directory.

Skills

Troubleshooting

Communication

Customer service

Process-driven mindset

Education

GCSEs in English and Maths

Tools

Active Directory

Microsoft 365

RMM (NinjaOne)

Freshservice

Hyper-V

VMware

Job description

Vortex Companies, LLC, located in Newry, Northern Ireland, is seeking an IT Helpdesk Technician to provide Tier 2 technical support across their growing business. The role entails resolving escalated user issues, supporting core infrastructure, and maintaining system performance.

Candidates should have 2+ years of Tier 2 IT support experience and be proficient in Active Directory, Microsoft 365, and remote monitoring tools like NinjaOne. A valid UK driving license is required.