Tier 2 Software Support Specialist

Point of Rental Software; Reading; On-site; GBP 35,000 - 45,000; Full time

Job summary

A software company in Reading is seeking a Software Support Technician - Tier 2 to provide technical support for software applications. The ideal candidate has over 5 years of experience, strong troubleshooting skills, and a background in customer support. Responsibilities include diagnosing complex issues, supporting installations, and collaborating with development teams to enhance the customer experience.

Qualifications

• Minimum of 5 years in software or technical support, focusing on Tier 2 support.
• Strong knowledge of operating systems and applications.
• Experience with servers and on-premises software.

Responsibilities

• Diagnose and resolve complex software issues.
• Provide support for software applications, including installation and upgrades.
• Act as a point of escalation for Tier 1 support staff.
• Document issues and complete case notes effectively.

Skills

Software troubleshooting techniques

Strong communication

Analytical skills

SQL

Customer support

Education

Bachelor’s degree in Computer Science

Job description

A software company in Reading is seeking a Software Support Technician - Tier 2 to provide technical support for software applications. The ideal candidate has over 5 years of experience, strong troubleshooting skills, and a background in customer support. Responsibilities include diagnosing complex issues, supporting installations, and collaborating with development teams to enhance the customer experience.