Tier 2 Software Support Specialist

Point of Rental Software; Reading; Vor Ort; GBP 35.000 - 45.000; Vollzeit

Zusammenfassung

A software company in Reading is seeking a Software Support Technician - Tier 2 to provide technical support for software applications. The ideal candidate has over 5 years of experience, strong troubleshooting skills, and a background in customer support. Responsibilities include diagnosing complex issues, supporting installations, and collaborating with development teams to enhance the customer experience.

Qualifikationen

• Minimum of 5 years in software or technical support, focusing on Tier 2 support.
• Strong knowledge of operating systems and applications.
• Experience with servers and on-premises software.

Aufgaben

• Diagnose and resolve complex software issues.
• Provide support for software applications, including installation and upgrades.
• Act as a point of escalation for Tier 1 support staff.
• Document issues and complete case notes effectively.

Kenntnisse

Software troubleshooting techniques

Strong communication

Analytical skills

SQL

Customer support

Ausbildung

Bachelor’s degree in Computer Science

Jobbeschreibung

A software company in Reading is seeking a Software Support Technician - Tier 2 to provide technical support for software applications. The ideal candidate has over 5 years of experience, strong troubleshooting skills, and a background in customer support. Responsibilities include diagnosing complex issues, supporting installations, and collaborating with development teams to enhance the customer experience.