Tier 2 Software Support Technician: Elevate Support

Point of Rental Software; Luton; On-site; GBP 35,000 - 45,000; Full time

Job summary

Point of Rental Software in Luton is looking for a Software Support Technician - Tier 2 to deliver exceptional support to customers. This role involves resolving complex software issues, providing training, and collaborating with development teams to enhance product performance.

The ideal candidate will have a minimum of 5 years experience in technical support, with a strong understanding of software troubleshooting and SQL. A Bachelor's degree in a relevant field is preferred. This position offers an opportunity to make a significant impact on customer satisfaction.

Qualifications

• Minimum of 5 years of experience in a software support or technical support role.
• Strong knowledge of software troubleshooting techniques and operating systems.
• Bachelor’s degree in Computer Science or equivalent experience preferred.

Responsibilities

• Diagnose and resolve complex software issues that Tier 1 support cannot handle.
• Provide technical support for software applications including installation and configuration.
• Act as a point of escalation for Tier 1 support staff.

Skills

Software troubleshooting techniques

Operating systems

SQL

Communication skills

Customer advocacy

Education

Bachelor’s degree in Computer Science

Equivalent work experience

Tools

Point of Rental Software Syrinx

On-premises software

Job description

Point of Rental Software in Luton is looking for a Software Support Technician - Tier 2 to deliver exceptional support to customers. This role involves resolving complex software issues, providing training, and collaborating with development teams to enhance product performance.

The ideal candidate will have a minimum of 5 years experience in technical support, with a strong understanding of software troubleshooting and SQL. A Bachelor's degree in a relevant field is preferred. This position offers an opportunity to make a significant impact on customer satisfaction.