Tier 1 IT Support Specialist

Euro London; Milton Keynes; On-site; GBP 30,000 - 35,000; Full time

Job summary

Euro London is recruiting a Tier 1 IT Support Specialist to join a busy international IT support team, providing frontline technical assistance to users across multiple countries and time zones.

Based in London or Milton Keynes, this full-time, office-based role offers £30,000 - £35,000 DOE and an ongoing temp contract.

The ideal candidate has around 1–2 years’ IT support experience, solid Windows troubleshooting, Microsoft 365 and Outlook knowledge, and strong customer service skills.

Qualifications

• 1–2 years in IT Support, Service Desk or Helpdesk.
• Proficient with Windows OS including basic install/config
• Experience with Microsoft 365 and Outlook
• Familiar with Jira or similar ticketing system
• Nice to have macOS support
• Strong problem-solving and customer service skills
• Excellent communication and ability to handle multiple tickets

Responsibilities

• Provide first-line technical support via ticketing systems, phone, chat and face-to-face
• Monitor and manage a busy IT support queue
• Troubleshoot Windows devices; some macOS exposure
• Support Microsoft 365, Outlook, Zoom and other business apps
• Log, categorize and prioritize tickets; provide clear handovers
• Resolve common Tier 1 issues remotely; escalate complex items
• Identify urgent issues and prioritise accordingly
• Support users across different countries/time zones

Skills

IT support experience

Windows troubleshooting

Microsoft 365 & Outlook

Jira / ticketing systems

macOS support (advantage)

Customer service

Communication skills

Tools

Jira

Microsoft 365

Job description

Tier 1 IT Support Specialist

Location: London or Milton Keynes

Salary: £30,000 - £35,000 DOE

Contract: Ongoing temp

Working Pattern: Full-Time, Office-Based

We are recruiting for a Tier 1 IT Support Specialist to join a busy international IT support team, providing frontline technical support to users across multiple countries and time zones.

This is a great opportunity for someone with around 1-2 years' IT support, Service Desk or Helpdesk experience who enjoys troubleshooting technical issues while delivering excellent customer service.

The Role

You’ll act as a first point of contact for IT issues, managing incoming requests and either resolving them directly or escalating them to the appropriate specialist team.

Responsibilities will include:

• Providing first-line technical support via ticketing systems, phone, chat and face-to-face
• Monitoring and managing a busy IT support queue
• Troubleshooting Windows devices, with some exposure to macOS
• Supporting Microsoft 365, Outlook, Zoom and other business applications
• Logging, categorising and prioritising support tickets
• Resolving common Tier 1 technical issues remotely
• Escalating more complex issues to Tier 2, Tier 3 or specialist teams
• Identifying urgent or business-critical issues and ensuring they’re prioritised appropriately
• Maintaining accurate ticket notes and providing clear handovers to other support teams
• Supporting users across different countries and time zones

About You

• Around 1-2 years' experience within IT Support, Service Desk, Helpdesk or a similar technical support position
• Good knowledge of Windows, including basic installation, configuration and troubleshooting
• Experience supporting Microsoft 365 and Outlook
• Familiarity with Jira or another IT ticketing system
• macOS support experience would be advantageous
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Comfortable managing multiple tickets and competing priorities
• Able to communicate technical information clearly to non-technical users
• Happy working full-time from either the London or Milton Keynes office

This is a great opportunity for an IT Support professional looking to develop their experience within a fast-paced international environment.