Tier 2 Software Support Specialist – Hybrid

Point of Rental; Reading; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Quarterly bonus (KPI-linked)

Job summary

Point of Rental is seeking a Software Support Technician – Tier 2 for Reading (Hybrid). You will diagnose and resolve complex issues escalated from Tier 1, acting as the trusted escalation point and collaborating with development to reproduce and fix defects.

You'll mentor Tier 1 staff, expand the knowledge base, and stay ahead of stability issues. Hybrid working, a pension, and a KPI-linked quarterly bonus accompany this role.

Qualifications

• 5+ years in software/technical support, at Tier 2 or above.
• Genuinely strong troubleshooting across operating systems and applications.
• Hands-on SQL, plus servers and on-premises software experience.
• A related degree or equivalent hands-on experience.

Responsibilities

• Diagnose and resolve complex issues Tier 1 can’t crack.
• Be the escalation point the team trusts — fast and thorough.
• Work with development to reproduce and kill defects for good.
• Mentor Tier 1, grow the knowledge base and stay ahead of stability issues.

Skills

Software support

Troubleshooting

Education

Related degree or equivalent

Tools

SQL

Servers

On-premises software

Job description

Point of Rental is seeking a Software Support Technician – Tier 2 for Reading (Hybrid). You will diagnose and resolve complex issues escalated from Tier 1, acting as the trusted escalation point and collaborating with development to reproduce and fix defects.

You'll mentor Tier 1 staff, expand the knowledge base, and stay ahead of stability issues. Hybrid working, a pension, and a KPI-linked quarterly bonus accompany this role.