IT Helpdesk Technician

Vortex Companies, LLC; Newry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Vortex Companies, LLC, located in Newry, Northern Ireland, is seeking an IT Helpdesk Technician to provide Tier 2 technical support across their growing business. The role entails resolving escalated user issues, supporting core infrastructure, and maintaining system performance.

Candidates should have 2+ years of Tier 2 IT support experience and be proficient in Active Directory, Microsoft 365, and remote monitoring tools like NinjaOne. A valid UK driving license is required.

Qualifications

• 2+ years of hands-on Tier 2 IT support experience.
• Proficiency with Active Directory and Microsoft 365.
• Strong understanding of basic networking and server virtualisation.

Responsibilities

• Provide on-site troubleshooting for hardware, software, access, and connectivity issues.
• Log, track, and resolve incidents and service requests within Freshservice.
• Administer user accounts, permissions, and groups via Active Directory.

Skills

Troubleshooting

Communication

Customer service

Process-driven mindset

Education

GCSEs in English and Maths

Tools

Active Directory

Microsoft 365

RMM (NinjaOne)

Freshservice

Hyper-V

VMware

Job description

IT Helpdesk Technician

Vortex Companies, LLC Newry, Northern Ireland, United Kingdom

About this position

McAllister, a Vortex Company, is a fast-growing infrastructure leader delivering cutting-edge trenchless technologies and turnkey services. We solve tough challenges in water, sewer, and industrial infrastructure within a fast-paced, safety-first culture.

Role Overview

The IT Helpdesk Technician provides hands on, Tier 2 technical support across the business. You will resolve escalated end user issues, support core infrastructure, and maintain system performance during a period of rapid growth and acquisition.

Key Responsibilities

• Tier 2 Support: Provide on-site troubleshooting for hardware, software, access, and connectivity issues.
• Service Desk: Log, track, and resolve incidents and service requests within Freshservice.
• Identity & Access: Administer user accounts, permissions, and groups via Active Directory and Microsoft 365.
• Endpoint & Security: Manage endpoints using RMM tools (NinjaOne preferred) and assist with EDR security.
• Network & Infrastructure: Troubleshoot basic networking (DNS, DHCP, TCP/IP, VPN) and support Windows/virtualised servers (Hyper‑V, VMware).
• Lifecycle Operations: Handle workstation setup, imaging, deployment, patching, and IT onboarding/offboarding.
• Project Delivery: Collaborate on infrastructure transitions, office expansions, and user migrations.

Requirements

• Experience: 2+ years of hands‑on Tier 2 IT support experience.
• Technical Stack: Proficiency with Active Directory, Microsoft 365, RMM (NinjaOne), and Freshservice.
• Infrastructure: Solid understanding of basic networking and server virtualisation (Hyper‑V/VMware).
• Core Skills: Strong troubleshooting, communication, and customer service skills with a process‑driven mindset.
• Mobility: Valid UK driving licence and willingness to travel up to 50%.

Qualifications

• GCSEs (or equivalent) in English and Maths
• Basic computer and networking knowledge

Vortex Companies, LLC and all of its subsidiaries considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, status with regard to public assistance, or sexual orientation. All applicants will be considered solely on the basis of their qualifications.

We are a fair chance employer.