Tier II IT Support Engineer – On-Site (London) #2 – Contract DAG Tech

DAG Tech; Greater London; Hybrid; GBP 29,000 - 37,000; Part time

Job summary

DAG Tech in London seeks a Tier II IT Support Engineer to join our Engineering Operations team. You will deliver front-line IT support for end-users, configure hardware and software, and resolve issues across devices and cloud services on-site.

This contract role offers 10–40 hours per week, with on-site work in London. You will build technical docs, maintain time tracking, and have opportunities to advance into Tier III engineering and cybersecurity roles.

Qualifications

• Experience providing front-line IT support and resolving end-user issues.
• Ability to configure hardware/software and assist with onboarding/offboarding.
• Strong written and verbal communication skills; maintain clear documentation.

Responsibilities

• Support end-users with efficient resolutions and incident handling.
• Troubleshoot desktop, mobile, and network issues; assist with video conferencing systems.
• Create and maintain accurate technical documentation and time tracking.

Skills

Customer service

Team player

Communication

Multitasking

Judgment

Professionalism

Reliability

Tools

Windows

MacOS

iPhone

Android

Microsoft 365

Google Workspace

Zoom

Ethernet

Wi-Fi

Firewall

Router

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in London. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Contract
• Schedule: Contract as needed, 10–40 hours per week
• Performance: At client site 100% of the time, London

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Contract | Rate: $28–$36/hr | Location: London, UK (On-Site)