Tier 1 IT Support Specialist - Office-Based UK Helpdesk

Euro London; High Wycombe; On-site; GBP 30,000 - 35,000; Full time

Job summary

Euro London is hiring a Tier 1 IT Support Specialist to join its busy international support team. Based in London or Milton Keynes, you’ll be the first point of contact for IT issues, delivering frontline support to users across countries and time zones.

The role suits someone with 1–2 years in IT support and a proactive, customer-focused approach. You’ll handle tickets, troubleshoot Windows issues, support Microsoft 365 and Outlook, and escalate when needed.

Qualifications

• 1–2 years' IT support, service desk or helpdesk experience.
• Solid Windows knowledge and basic installation/troubleshooting.
• Experience with Microsoft 365 and Outlook.
• Familiarity with Jira or another IT ticketing system.
• MacOS support is a plus; strong communication and troubleshooting skills.
• Ability to manage multiple tickets with clear non-technical communication.

Responsibilities

• Provide first-line technical support via ticketing systems, phone, chat and in person.
• Monitor and manage a busy IT support queue.
• Troubleshoot Windows devices; some macOS exposure.
• Support Microsoft 365, Outlook, Zoom and other apps.
• Log, categorize and prioritise tickets; resolve Tier 1 issues remotely.
• Escalate complex issues to Tier 2/3 or specialists as needed.
• Identify urgent issues and ensure proper prioritisation.
• Maintain ticket notes and handovers to other teams.
• Support users across different countries and time zones.

Skills

Windows troubleshooting

Microsoft 365

Outlook

Ticketing system

Customer service

Communication

Multi-country support

Tools

Jira

Job description

Euro London is hiring a Tier 1 IT Support Specialist to join its busy international support team. Based in London or Milton Keynes, you’ll be the first point of contact for IT issues, delivering frontline support to users across countries and time zones.

The role suits someone with 1–2 years in IT support and a proactive, customer-focused approach. You’ll handle tickets, troubleshoot Windows issues, support Microsoft 365 and Outlook, and escalate when needed.