Tier 1 NOC Engineer - 24/7 Network Incident Pro

MLL Telecom; Marlow; Sur place; GBP 26 000 - 42 000; Plein temps

Avantages offerts par ce poste

Pension Scheme

Life Assurance

Private Health Insurance

Financial and Wellbeing Support

Wellbeing Support Programme (EAP)

25 Days Annual Leave + Holiday Buy and

Résumé du poste

MLL Telecom in the United Kingdom seeks a Tier 1 NOC Engineer to be the first line of defence for our managed network services. You will identify, diagnose, manage and resolve incidents to minimise outages and downtime.

We value a proactive, learn-on-the-job mindset and a strong work ethic. You will monitor networks, perform first-line troubleshooting across LAN/WAN/MPLS/SD‑WAN, and coordinate with partners to restore service.

Qualifications

• Solid understanding of the OSI model, TCP/IP, DNS and DHCP.
• Proven experience troubleshooting UK broadband and leased line products (FTTC/FTTP/Ethernet).
• Hands-on experience (or certification) with Juniper, Fortinet or MikroTik platforms.
• Basic understanding of BGP, OSPF and VPN (IPsec/SSL) tunnels.
• Familiarity with SD-WAN/MPLS architectures.
• CCNA, JNCIA, NSE4 certifications.
• Experience in a 24/7 NOC environment.
• Experience with ticketing systems.

Responsabilités

• Monitor customer networks and managed services using NOC monitoring platforms, identifying and responding to alerts.
• Manage incidents from detection to resolution, ensuring SLA compliance and customer satisfaction.
• First-line troubleshooting of LAN, WAN, Internet, MPLS, SD-WAN, VPN and wireless services.
• Initial diagnostics and approved configuration changes on devices (Juniper, Fortinet, MikroTik).
• Escalate incidents to internal teams, vendors and carriers with clear diagnostics.
• Coordinate fault investigation with providers and restore service.
• Maintain ticket records and technical documentation throughout incident lifecycle.
• Support Major Incident activities and planned changes.
• Follow ITIL-based Incident/Change/Problem processes.

Connaissances

Networking Fundamentals, TCP/IP, DNS,

UK broadband & leased line knowledge (

BGP/OSPF/VPN basics

SD‑WAN/MPLS familiarity

CCNA/JNCIA/NSE 4 certifications

24/7 NOC experience

Ticketing systems experience

Strong communication

Problem-solving mindset

Outils

Juniper (Junos OS)

Fortinet (FortiOS/FortiGate)

MikroTik (RouterOS)

Description du poste

MLL Telecom in the United Kingdom seeks a Tier 1 NOC Engineer to be the first line of defence for our managed network services. You will identify, diagnose, manage and resolve incidents to minimise outages and downtime.

We value a proactive, learn-on-the-job mindset and a strong work ethic. You will monitor networks, perform first-line troubleshooting across LAN/WAN/MPLS/SD‑WAN, and coordinate with partners to restore service.