NOC Engineer: 24/7 Incident Resolver & Network Expert

MLL Telecom Ltd; England; Sur place; GBP 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Pension Scheme

Life Assurance

Private Health Insurance

Financial and Wellbeing Support

Wellbeing Support Programme (EAP)

25 Days Annual Leave + Holiday Buy and

Roll Over Scheme

Social Engagement and Office Activites

Résumé du poste

MLL Telecom Ltd is seeking a Tier 1 NOC Engineer to be the first line of defence for our managed network services. You will identify, diagnose, manage and resolve incidents to minimise outages and customer downtime.

The role offers a proactive, development-focused environment with on-the-job learning, supporting a culture of accountability, reliability and high-quality service delivery. This is a hands-on opportunity in a busy NOC setting.

Qualifications

• Solid understanding of OSI model, TCP/IP, DNS, DHCP.
• Experience troubleshooting UK broadband and leased line products (FTTC/FTTP/Ethernet).
• Hands-on experience with Juniper, Fortinet or MikroTik platforms.

Responsabilités

• Monitor customer networks and managed services using NOC platforms, responding to alerts.
• Manage incidents from detection to resolution, ensuring SLA compliance and customer satisfaction.
• Perform first-line troubleshooting of LAN, WAN, Internet, MPLS, SD-WAN, VPN and wireless services.
• Carry out initial diagnostics and approved config changes on network devices (Juniper/FortiGate/MikroTik).
• Escalate issues to internal teams, vendors and carriers with accurate diagnostics.

Connaissances

Networking fundamentals

Carrier knowledge

BGP/OSPF/VPN

SD-WAN/MPLS

24/7 NOC experience

Ticketing systems

CCNA/JNCIA/NSE4

Formation

CCNA/JNCIA/NSE4 certifications

Outils

Juniper

Fortinet

MikroTik

Description du poste

MLL Telecom Ltd is seeking a Tier 1 NOC Engineer to be the first line of defence for our managed network services. You will identify, diagnose, manage and resolve incidents to minimise outages and customer downtime.

The role offers a proactive, development-focused environment with on-the-job learning, supporting a culture of accountability, reliability and high-quality service delivery. This is a hands-on opportunity in a busy NOC setting.