Tier 1 IT Support Specialist - London/MK

Euro London; Milton Keynes; On-site; GBP 30,000 - 35,000; Full time

Job summary

Euro London is recruiting a Tier 1 IT Support Specialist to join a busy international IT support team, providing frontline technical assistance to users across multiple countries and time zones.

Based in London or Milton Keynes, this full-time, office-based role offers £30,000 - £35,000 DOE and an ongoing temp contract.

The ideal candidate has around 1–2 years’ IT support experience, solid Windows troubleshooting, Microsoft 365 and Outlook knowledge, and strong customer service skills.

Qualifications

• 1–2 years in IT Support, Service Desk or Helpdesk.
• Proficient with Windows OS including basic install/config
• Experience with Microsoft 365 and Outlook
• Familiar with Jira or similar ticketing system
• Nice to have macOS support
• Strong problem-solving and customer service skills
• Excellent communication and ability to handle multiple tickets

Responsibilities

• Provide first-line technical support via ticketing systems, phone, chat and face-to-face
• Monitor and manage a busy IT support queue
• Troubleshoot Windows devices; some macOS exposure
• Support Microsoft 365, Outlook, Zoom and other business apps
• Log, categorize and prioritize tickets; provide clear handovers
• Resolve common Tier 1 issues remotely; escalate complex items
• Identify urgent issues and prioritise accordingly
• Support users across different countries/time zones

Skills

IT support experience

Windows troubleshooting

Microsoft 365 & Outlook

Jira / ticketing systems

macOS support (advantage)

Customer service

Communication skills

Tools

Jira

Microsoft 365

Job description

Euro London is recruiting a Tier 1 IT Support Specialist to join a busy international IT support team, providing frontline technical assistance to users across multiple countries and time zones.

Based in London or Milton Keynes, this full-time, office-based role offers £30,000 - £35,000 DOE and an ongoing temp contract.

The ideal candidate has around 1–2 years’ IT support experience, solid Windows troubleshooting, Microsoft 365 and Outlook knowledge, and strong customer service skills.