IT Support Engineer

Ashdown Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Ashdown Group is seeking an experienced IT Support Analyst to join its Central London team. This office-based role includes travel to client sites around Central London, with you acting as the first point of contact for support via phone, email and in-person.

You will troubleshoot hardware, software and network issues, elevate complex problems, and assist in maintaining IT equipment such as laptops and desktops.

Qualifications

• Experience supporting Windows 10/11 client environments and Office 365/Azure/Active Directory.
• Knowledge of servers, desktops, laptops, network protocols and hardware troubleshooting.
• Excellent communication skills with proven 1st/2nd line support experience; MSP experience desirable.

Responsibilities

• Be the first point of contact for support requests via phone, email and in-person.
• Troubleshoot hardware, software and network issues, escalate when needed.
• Assist in maintenance of IT equipment (laptops/desktops) and manage software applications.
• Support Windows server management and related infrastructure.

Skills

1st/2nd line support

Communication

Windows 10/11

Office 365

Azure

Active Directory

Networking knowledge

Hardware troubleshooting

MSP experience

Tools

Office 365

Azure

Active Directory

Windows Server

Job description

A well-established business is looking for an accomplished IT Support Analyst to join its team based in Central London. Please note, this is an office-based position and there will be an element of travel to client sites around Central London.

Reporting into the Head of IT, you will serve as the first point of contact for support requests via phone, email and in-person. You will troubleshoot hardware, software and network issues, elevate technical issues and assist in the maintenance of IT equipment such as laptops and desktops. You will manage software applications, support Windows virtual and physical server management.

In order to be suitable for this role you will have experience in supporting Windows 10/11 client environments, Office 365, Azure and Active Directory. You will hold knowledge of servers, desktops and laptops as well as have familiarity with network protocols and hardware troubleshooting. You must be a consummate communicator with proven experience of delivering 1st and 2nd line support. Previous experience working for an MSP is highly desirable.

This is a fantastic opportunity for an IT professional looking to enhance their career by joining a growing business.