Tier 1 IT Support Specialist

Euro London; High Wycombe; On-site; GBP 30,000 - 35,000; Full time

Job summary

Euro London is hiring a Tier 1 IT Support Specialist to join its busy international support team. Based in London or Milton Keynes, you’ll be the first point of contact for IT issues, delivering frontline support to users across countries and time zones.

The role suits someone with 1–2 years in IT support and a proactive, customer-focused approach. You’ll handle tickets, troubleshoot Windows issues, support Microsoft 365 and Outlook, and escalate when needed.

Qualifications

• 1–2 years' IT support, service desk or helpdesk experience.
• Solid Windows knowledge and basic installation/troubleshooting.
• Experience with Microsoft 365 and Outlook.
• Familiarity with Jira or another IT ticketing system.
• MacOS support is a plus; strong communication and troubleshooting skills.
• Ability to manage multiple tickets with clear non-technical communication.

Responsibilities

• Provide first-line technical support via ticketing systems, phone, chat and in person.
• Monitor and manage a busy IT support queue.
• Troubleshoot Windows devices; some macOS exposure.
• Support Microsoft 365, Outlook, Zoom and other apps.
• Log, categorize and prioritise tickets; resolve Tier 1 issues remotely.
• Escalate complex issues to Tier 2/3 or specialists as needed.
• Identify urgent issues and ensure proper prioritisation.
• Maintain ticket notes and handovers to other teams.
• Support users across different countries and time zones.

Skills

Windows troubleshooting

Microsoft 365

Outlook

Ticketing system

Customer service

Communication

Multi-country support

Tools

Jira

Job description

Tier 1 IT Support Specialist

Location: London or Milton Keynes

Salary: £30,000 – £35,000 DOE

Contract: Ongoing temp

Working Pattern: Full-Time, Office-Based

We are recruiting for a Tier 1 IT Support Specialist to join a busy international IT support team, providing frontline technical support to users across multiple countries and time zones.

This is a great opportunity for someone with around 1–2 years' IT support, Service Desk or Helpdesk experience who enjoys troubleshooting technical issues while delivering excellent customer service.

The Role

You'll act as a first point of contact for IT issues, managing incoming requests and either resolving them directly or escalating them to the appropriate specialist team.

Responsibilities will include:

• Providing first-line technical support via ticketing systems, phone, chat and face-to-face
• Monitoring and managing a busy IT support queue
• Troubleshooting Windows devices, with some exposure to macOS
• Supporting Microsoft 365, Outlook, Zoom and other business applications
• Logging, categorising and prioritising support tickets
• Resolving common Tier 1 technical issues remotely
• Escalating more complex issues to Tier 2, Tier 3 or specialist teams
• Identifying urgent or business-critical issues and ensuring they're prioritised appropriately
• Maintaining accurate ticket notes and providing clear handovers to other support teams
• Supporting users across different countries and time zones

About You

• Around 1–2 years' experience within IT Support, Service Desk, Helpdesk or a similar technical support position
• Good knowledge of Windows, including basic installation, configuration and troubleshooting
• Experience supporting Microsoft 365 and Outlook
• Familiarity with Jira or another IT ticketing system
• macOS support experience would be advantageous
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Comfortable managing multiple tickets and competing prioritiesAble to communicate technical information clearly to non-technical users
• Happy working full-time from either the London or Milton Keynes office

This is a great opportunity for an IT Support professional looking to develop their experience within a fast-paced international environment.