Tier 1 IT Help Desk Specialist

Virginia’s Community Colleges; Chesterfield; On-site; GBP 25,000 - 29,000; Part time

Job summary

Brightpoint Community College invites applications for a Help Desk Technician to provide first-level IT support to students, faculty and staff across desktop, mobile and AV technologies. This part-time role handles ticketing, basic installations, and timely issue resolution while delivering excellent customer service.

The position emphasizes teamwork, documentation, and ongoing training with new tools, ensuring reliable operation of IT services across campus locations in Chesterfield and beyond.

Qualifications

• Knowledge of LAN, WAN, and wireless configuration.
• Troubleshoot Mac/PC computers and common software.
• Setup and support of mobile devices (iOS/Android).
• Able to communicate at technical and end-user levels.
• Ability to work independently or in a team.
• Maintain procedural documentation for IT operations.
• Handle stressful situations and follow directions.

Responsibilities

• Provide first-level Help Desk support for faculty, staff, and students across desktop, AV, and mobile technologies.
• Document issues in the Help Desk system and communicate status clearly.
• Enter trouble tickets and route advanced requests to appropriate teams.
• Install, troubleshoot, and perform preventive maintenance on IT systems.
• Assist in developing and maintaining IT operation procedures.

Skills

LAN/WAN

Mac/PC troubleshooting

Mobile device support

Communication skills

Teamwork

Procedural documentation

Stress management

Education

High school diploma

A+ Certification

Job description

Brightpoint Community College invites applications for a Help Desk Technician to provide first-level IT support to students, faculty and staff across desktop, mobile and AV technologies. This part-time role handles ticketing, basic installations, and timely issue resolution while delivering excellent customer service.

The position emphasizes teamwork, documentation, and ongoing training with new tools, ensuring reliable operation of IT services across campus locations in Chesterfield and beyond.