On-Site 1st Line IT Helpdesk Engineer

Deployflow; Bracknell; On-site; GBP 22,000 - 30,000; Full time

Job summary

Deployflow is seeking an On-Site Level 1 Helpdesk Engineer to provide first-line IT support for staff and students at Bracknell and surrounding areas. The role covers desktop, device, classroom technology, and print-related issues with escalation to higher levels as needed.

You will troubleshoot hardware/software, maintain ticket records, and contribute to daily IT operations while delivering strong customer service and professional communication.

Qualifications

• IT support experience in a Helpdesk or technical support role.
• Good understanding of Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint).
• Basic knowledge of networking fundamentals (IP addressing, DNS, DHCP).
• Strong problem-solving, communication, and time management skills.
• Customer-focused with a proactive attitude.

Responsibilities

• Provide first-line on-site support for staff and students.
• Troubleshoot hardware/software on desktops, laptops, and peripherals.
• Support classroom technology and AV equipment.
• Log, track and resolve support requests in the ticketing system.
• Escalate issues to Level 2/3 engineers when needed.

Skills

IT support

Windows & Microsoft 365

Networking fundamentals

Customer service

Communication

Time management

Problem solving

Tools

Veeam

Zabbix

Apple OS

AD/GP basics

Job description

Deployflow is seeking an On-Site Level 1 Helpdesk Engineer to provide first-line IT support for staff and students at Bracknell and surrounding areas. The role covers desktop, device, classroom technology, and print-related issues with escalation to higher levels as needed.

You will troubleshoot hardware/software, maintain ticket records, and contribute to daily IT operations while delivering strong customer service and professional communication.