Service Desk Analyst: IT Support Specialist

Cardinal Newman College; Lancashire; On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Generous pension scheme

25 days holidays plus 4 concessionary

Christmas leave

Health and wellbeing programs

Cycle to Work Scheme

Techscheme

On-site gym

Professional development and Apprentc.

Flu vouchers

Staff savings scheme

Job summary

Cardinal Newman College is seeking a Service Desk Analyst to deliver 1st and 2nd line IT support across the college and Lancaster University School of Mathematics. You will own incidents from triage to resolution, with a hands-on approach and a focus on delivering reliable, user-friendly IT services in classroom and office environments.

The role involves remote support where possible and in-person help where issues are physical or occur in teaching spaces.

Qualifications

• Experience providing first- and second-line IT support.
• Experience with Microsoft technologies and endpoint management.
• Familiarity with IT Service Management processes and classroom technology.

Responsibilities

• Own incidents and service requests from initial contact to resolution.
• Provide remote and in-person support across the college and university settings.
• Support end-user devices, AV, printing, accounts, productivity apps and connectivity; escalate when needed.

Skills

Customer-focused

End-user support

Microsoft technologies

IT Service Management

Endpoint management

Classroom technology

Communication under pressure

Teamwork

Tools

ITSM tools

Remote support tools

Job description

Cardinal Newman College is seeking a Service Desk Analyst to deliver 1st and 2nd line IT support across the college and Lancaster University School of Mathematics. You will own incidents from triage to resolution, with a hands-on approach and a focus on delivering reliable, user-friendly IT services in classroom and office environments.

The role involves remote support where possible and in-person help where issues are physical or occur in teaching spaces.