Ticketing Team Lead - GDS Expert (Hybrid, Birmingham)

Succeed Recruitment; Birmingham; Híbrido; GBP 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus

Excellent benefits

Descripción de la vacante

Succeed Recruitment is seeking an experienced Ticketing Team Leader in Birmingham. Lead the ticketing department, manage GDS queues and ensure timely processing of tickets and reissues.

You will oversee ADM/ACM processes and support airline disruptions with a focus on customer service and operational excellence. The role requires strong travel industry knowledge, tour operator experience, and expertise in airline fares and ticketing.

Formación

• Requires strong worldwide travel industry knowledge.
• Experience in a tour operator environment.
• Excellent airline, fares and ticketing knowledge.
• Strong communication and organisational abilities.
• High attention to detail with customer focus.
• Analytical mindset and project management skills.

Responsabilidades

• Oversee day-to-day ticketing department and GDS queues.
• Monitor schedule changes and amend bookings; inform customers and agents.
• Ensure tickets and reissues meet deadlines.
• Monitor TINS reports and system interfacing.
• Support GDS relationships; manage specialist fares via Amadeus and Galileo.
• Oversee ADM and ACM processes end-to-end.
• Coordinate airline training with training department.
• Manage relationships with e-sales customers.
• Support reservations and aftersales during disruptions.
• Participate in out-of-hours emergency cover rota.

Conocimientos

Industry knowledge

Tour operator experience

Airline fare ticketing

Communication skills

Organisational skills

Attention to detail

Analytical skills

Project management

Descripción del empleo

Succeed Recruitment is seeking an experienced Ticketing Team Leader in Birmingham. Lead the ticketing department, manage GDS queues and ensure timely processing of tickets and reissues.

You will oversee ADM/ACM processes and support airline disruptions with a focus on customer service and operational excellence. The role requires strong travel industry knowledge, tour operator experience, and expertise in airline fares and ticketing.