Ticketing Team Leader - Birmingham / Hybrid

Succeed Recruitment; Birmingham; Híbrido; GBP 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus

Excellent benefits

Descripción de la vacante

Succeed Recruitment is seeking an experienced Ticketing Team Leader in Birmingham. Lead the ticketing department, manage GDS queues and ensure timely processing of tickets and reissues.

You will oversee ADM/ACM processes and support airline disruptions with a focus on customer service and operational excellence. The role requires strong travel industry knowledge, tour operator experience, and expertise in airline fares and ticketing.

Formación

• Requires strong worldwide travel industry knowledge.
• Experience in a tour operator environment.
• Excellent airline, fares and ticketing knowledge.
• Strong communication and organisational abilities.
• High attention to detail with customer focus.
• Analytical mindset and project management skills.

Responsabilidades

• Oversee day-to-day ticketing department and GDS queues.
• Monitor schedule changes and amend bookings; inform customers and agents.
• Ensure tickets and reissues meet deadlines.
• Monitor TINS reports and system interfacing.
• Support GDS relationships; manage specialist fares via Amadeus and Galileo.
• Oversee ADM and ACM processes end-to-end.
• Coordinate airline training with training department.
• Manage relationships with e-sales customers.
• Support reservations and aftersales during disruptions.
• Participate in out-of-hours emergency cover rota.

Conocimientos

Industry knowledge

Tour operator experience

Airline fare ticketing

Communication skills

Organisational skills

Attention to detail

Analytical skills

Project management

Descripción del empleo

reservations, aftersales, airlines, GDS providers and e-sales customers, you’ll bring your technical expertise and leadership skills to a varied and rewarding role.

Previous experience in a similar position within the travel industry is essential, alongside excellent worldwide airline and fares knowledge. Flexibility to participate in an out-of-hours emergency cover rota is also required.

In return, our client offers a competitive salary of up to £42,000 DOE, plus bonus & excellent benefits.

If you’re an experienced ticketing professional looking for a new opportunity where you can put your GDS knowledge, airline expertise and leadership skills to work, we’d love to hear from you!

Role of Ticketing Team Leader:

• Oversee the day-to-day running of the ticketing department and manage GDS queues.
• Monitor schedule changes, amend bookings and ensure customers and agents are kept informed.
• Ensure tickets and reissues are processed within deadlines.
• Monitor daily TINS reports and system interfacing.
• Support GDS relationships and manage specialist fares across Amadeus and Galileo.
• Oversee the ADM and ACM process from start to finish.
• Coordinate airline training with the training department.
• Manage relationships with e-sales customers.
• Support reservations and aftersales teams with airline disruptions and contingency planning.
• Participate in the out-of-hours emergency cover rota.

Skills required for the role:

• Strong worldwide travel industry knowledge.
• Previous tour operator experience.
• Excellent airline, fares and ticketing knowledge.
• Excellent communication and organisational skills.
• Strong attention to detail and customer focus.
• Analytical and project management skills.

Ticketing Team Leader - Birmingham / Hybrid West Midlands Birmingham, UK