GDS Ticketing Team Lead (Amadeus/Galileo)

Travel Trade Recruitment; Cambridgeshire and Peterborough; On-site; GBP 32,000 - 39,000; Full time

Job summary

Travel Trade Recruitment is seeking an experienced Ticketing Team Leader from a Tour Operator background to oversee the daily operations of the Fares & Ticketing department, ensuring accuracy and timely delivery.

You will lead a small team, manage ticketing queues across schedules, reissues and amendments, and collaborate with Amadeus and Galileo. The role is office-based in Birmingham, Peterborough or London, with some out‑of‑hours coverage.

Qualifications

• Hands-on ticketing experience within a Tour Operator environment.
• Experience supervising or leading a small team.
• Strong experience of ticketing and reissuing across multiple airlines.
• Excellent native GDS knowledge of Amadeus and/or Galileo.
• Strong organisational skills and ability to prioritise workloads and meet deadlines.
• Full right to work in the UK.

Responsibilities

• Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency and high service standards.
• Manage all ticketing queues, including schedule changes, web, native, general and reissues, ensuring tickets are issued within deadlines.
• Monitor automated ticketing processes and resolve ticket match failures.
• Manage airline schedule changes, advising agents and customers, actioning amendments and updating back-office systems.
• Coordinate booking amendments arising from airline schedule changes, including flights, hotels and transfers where required.
• Monitor fare, fuel and tax increases, ensuring agents and clients are informed and deadlines are met.
• Support BSP ticket audits, airline refunds, E-tracker processing and investigate/dispute ADMs where necessary.
• Liaise with reservations teams, online partners and scripting providers regarding fare queries, fare loading and GDS updates.
• Monitor TINS reports and resolve discrepancies to maintain ticketing accuracy.
• Support crisis management, escalating airline disruptions and ensuring contingency procedures are followed.
• Provide out-of-hours support on a rota basis and cover operational requirements as needed.

Skills

GDS knowledge

Amadeus

Galileo

Leadership

Ticketing experience

Job description

Travel Trade Recruitment is seeking an experienced Ticketing Team Leader from a Tour Operator background to oversee the daily operations of the Fares & Ticketing department, ensuring accuracy and timely delivery.

You will lead a small team, manage ticketing queues across schedules, reissues and amendments, and collaborate with Amadeus and Galileo. The role is office-based in Birmingham, Peterborough or London, with some out‑of‑hours coverage.