GDS Ticketing Team Leader

Travel Trade Recruitment; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Job summary

Travel Trade Recruitment is seeking an experienced Ticketing Team Leader from a Tour Operator background to oversee the Fares & Ticketing department and lead a small team. You will manage ticketing queues, monitor GDS-based processes, and ensure accurate, timely ticketing while adapting to airline schedule changes.

Ideal candidates will have hands-on ticketing expertise with Amadeus and/or Galileo, strong organisational skills, and a proven track record of supervising a team in a travel

Qualifications

• Solid hands-on ticketing experience within a Tour Operator environment.
• Strong experience of ticketing and reissuing across multiple airlines.
• Excellent native GDS knowledge of Amadeus and/or Galileo.
• Strong organisational skills, attention to detail and the ability to prioritise workloads and meet deadlines.
• Full right to work in the UK.

Responsibilities

• Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency and high service standards.
• Manage all ticketing queues, including schedule changes, web, native, general and reissues, ensuring tickets are issued within deadlines.
• Monitor automated ticketing processes and resolve ticket match failures.
• Manage airline schedule changes, advising agents and customers, actioning amendments and updating back-office systems.
• Coordinate booking amendments arising from airline schedule changes, including flights, hotels and transfers where required.
• Monitor fare, fuel and tax increases, ensuring agents and clients are informed and deadlines are met.
• Support BSP ticket audits, airline refunds, E-tracker processing and investigate/dispute ADMs where necessary.
• Liaise with reservations teams, online partners and scripting providers regarding fare queries, fare loading and GDS updates.
• Monitor TINS reports and resolve discrepancies to maintain ticketing accuracy.
• Support crisis management, escalating airline disruptions and ensuring contingency procedures are followed.
• Provide out-of-hours support on a rota basis and cover operational requirements as needed.

Skills

Ticketing experience

GDS Amadeus

GDS Galileo

Team leadership

Tools

Amadeus

Galileo

Job description

We have a fabulous opportunity for an experienced Ticketing Team Leader from a Tour Operator background to join an established, successful travel company. You'll be responsible for overseeing the daily operations of the Fares & Ticketing department, ensuring the team completes all processes accurately and within required deadlines.

We're looking for a hands-on ticketing expert with strong GDS knowledge (ideally Amadeus and Galileo) and experience of supervising or leading a small team.

THE JOB

• Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency and high service standards.

• Manage all ticketing queues, including schedule changes, web, native, general and reissues, ensuring tickets are issued within deadlines.

• Monitor automated ticketing processes and resolve ticket match failures.

• Manage airline schedule changes, advising agents and customers, actioning amendments and updating back-office systems.

• Coordinate booking amendments arising from airline schedule changes, including flights, hotels and transfers where required.

• Monitor fare, fuel and tax increases, ensuring agents and clients are informed and deadlines are met.

• Support BSP ticket audits, airline refunds, E-tracker processing and investigate/dispute ADMs where necessary.

• Liaise with reservations teams, online partners and scripting providers regarding fare queries, fare loading and GDS updates.

• Monitor TINS reports and resolve discrepancies to maintain ticketing accuracy.

• Support crisis management, escalating airline disruptions and ensuring contingency procedures are followed.

• Provide out-of-hours support on a rota basis and cover operational requirements as needed.

EXPERIENCE REQUIRED

• Solid hands-on ticketing experience within a Tour Operator environment is essential, ideally with experience supervising or leading a small team.

• Strong experience of ticketing and reissuing across multiple airlines.

• Excellent native GDS knowledge of Amadeus and/or Galileo.

• Strong organisational skills, attention to detail and the ability to prioritise workloads and meet deadlines.

• Full right to work in the UK.

THE PACKAGE

Starting salary is dependent on experience and location. This is an excellent opportunity to join a forward-thinking, well-established travel company that continues to expand, offering great long-term career prospects.

Salary: Up to £35k pa
Location: Birmingham, Peterborough or London - Office Based
Hours: Monday to Friday, 9am-6pm (some out-of-hours cover required)

Not quite the right role for you, but keen to progress your career in the Travel Industry? We have a variety of other opportunities available, so please do submit your CV!

Unfortunately, due to the volume of applications received, we are unable to respond individually to all unsuccessful applicants.