Ticketing & CRM Manager

The Kendal Brewery Arts Centre Trust Limited; Kendal; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Free cinema tickets

Restaurant discount

Free parking

Pension (auto-enrolment)

Training & development

Job summary

The Kendal Brewery Arts Centre Trust Limited is seeking an experienced Ticketing & CRM Manager to lead our ticketing and CRM systems, ensuring smooth operation and using customer data to grow audiences.

You will work with Spektrix, manage reporting, and support colleagues with training. This role offers flexibility to work remotely, on site or hybrid, with 24 hours per week and occasional evenings or weekends.

Qualifications

• Experience working in a customer-focused team.
• Experience handling customer data and producing reports.
• Knowledge of Spektrix ticketing/CRM system.

Responsibilities

• Lead on the ticketing and CRM systems.
• Analyse data to improve audience engagement.
• Provide training and support to colleagues.

Skills

Spektrix

Ticketing

CRM

Data reporting

Stakeholder engagement

Tools

Spektrix

Job description

Brewery Arts is a vibrant cinema, live arts venue, creative learning hub, restaurant and bar in Kendal, Cumbria.

We’re looking for an experienced Ticketing & CRM Manager to join our team. You’ll take the lead on our ticketing and CRM systems, ensuring they operate effectively while helping us use customer data and insight to better understand, engage and grow our audiences.

This is a varied role for someone who enjoys combining technical expertise with practical problem-solving and audience-focused thinking. Knowledge of working with Spektrix is essential as you will be managing the system, identifying opportunities for improvement and supporting colleagues with ongoing training.

The role offers flexibility and can be worked remotely, on site or hybrid.

• Experienced in working within a customer focused team?
• Experienced in handling customer data and producing reports?
• Knowledgeable and experienced in working with Spektrix?

If this is you – we’d love to hear from you!

Job Reference: TM0826

Hours of Work: 24 hours per week, with occasional evenings and weekends essential.
This role may be carried out remotely, onsite or hybrid.

Pay: £17,072.40 per annum (FTE £28,454)

Contract: Permanent

Closing Date: Friday 18 September at 12pm

Interview Date: Thursday 24 September

As well as joining a passionate and collaborative team in a vibrant creative organisation, staff receive the following benefits:

• Free Cinema and Event tickets for staff + one
• Discount in Restaurant & Bar for staff + one
• Free parking while at work
• Auto enrolment pension scheme
• Training and development opportunities