Ticket Office Clerk (Area Relief) - 2819

Greater Anglia; Debden; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Travel Discounts

International travel discounts

GA Hapi App discounts

Discount vouchers for family

Job summary

Greater Anglia is seeking a Ticket Office Clerk (Area Relief) to cover stations between Shelford and Elsenham, including Audley End. The role offers a permanent full-time contract and a starting salary of £31,996 per year.

You will support customers with ticketing machines and guide users of new ticketing technology such as smart cards and mobile apps. Training and uniform are provided.

Qualifications

• Must be able to work an average of 35 hours per week.
• Shift-based role with early starts, late finishes, weekends and bank holidays.

Responsibilities

• Greet customers, sell tickets, and address inquiries with a customer-service mindset.
• Assist customers with station ticket machines and guide on new ticketing technologies (smart cards, mobile apps).
• Ensure safety, security and cash regulations while operating ticket machines.
• Use Fujitsu Star and TVMs in daily operations.
• Conduct security checks as part of SSP with varying frequency.

Skills

Customer service

Communication

Calm under pressure

Teamwork

Smartphone familiarity

Tools

Fujitsu Star

Ticket Vending Machines

Job description

Ticket Office Clerk (Area Relief) - 2819

Application Deadline: 2 October 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Audley End

Reporting To: Rebecca Cubitt

Compensation: £31,996 / year

Description

Please only apply if you can meet the following essential requirements and working arrangements:

• You will be working an average of 35 hours per week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest shift starts from 0530 and latest finish 1920.
• As an Area Relief, you will be covering stations between Shelford and Elsenham- (Shelford, Whittlesford Parkway, Audley End, Newport and Elsenham).
• Relief roles provide flexibility, with weekly rosters issued one week before the shift.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Applicants must be over 18 years of age
• Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

This role will involve you supporting our customers by assisting them with using our ticket machines based around the station, as well as guiding our customers on new ticketing technology such as the smart card, and use of our mobile phone app. Full training and uniform are provided upon joining.

Key Responsibilities

• Greeting customers, selling tickets, and addressing customer inquiries, emphasising a customer service-oriented approach with a friendly demeanor.
• Support customers using ticket machines located throughout the station and provide guidance on new ticketing technologies, including smart cards and mobile apps.
• Ensure adherence to safety, security, and cash regulations while maintaining ticket machines.
• Utilise company systems such as Fujitsu Star (ticket office sales machine) and Ticket Vending Machines (TVMs).
• Conduct security checks as part of the station security plan (SSP), with varying frequencies depending on the station, including monitoring for left items, securing waste bins, and checking that doors are locked or secured.

Skills, Knowledge & Expertise

We’re Looking for Candidates Who:

• Have a friendly, approachable demeanor with the ability to communicate effectively
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• Have familiarity using new technology such as smartphones to assist customers.
• Knowledge of ticket types would be beneficial

Job Benefits

What’s In It for You?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 2nd October 2026.

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?