Customer Sales Advisor

FirstGroup; Gloucester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Lifestyle discounts

Pension

Travel pass

Job summary

GWR is seeking Customer Sales Advisors in Gloucester to confidently sell the full range of tickets and services while delivering exceptional customer service at the station.

As a member of the team, you will ensure safety, assist customers, and support station operations with training provided. Weekend shifts are included in a dynamic, customer-focused environment.

Qualifications

• Experience delivering frontline customer service.
• Ability to understand customer needs and respond professionally.
• Strong verbal and written communication skills.

Responsibilities

• Provide the highest level of customer service and meet customer needs.
• Sell the full range of products and services in a friendly, professional manner.
• Maximise sales opportunities at ticket offices using effective selling techniques.
• Carry out routine maintenance and cleaning of ticket machines and IT equipment.
• Accurately complete all accountancy and other documentation.
• Provide information and assistance to customers.

Skills

Customer service

Ticket selling

Cash handling

Teamwork

Attention to detail

Job description

Are you passionate about deliveringexceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? We are looking for enthusiastic individuals to join us asCustomer Sales Advisors, where you'll confidently and impartially sell a wide range of tickets and services while exceeding customer expectations.

About the job:

As an S9 based in Gloucester, you will have amultifunctional role. You will confidently and impartially sell the full range of tickets and services, ensuring that customer requirements are met and exceeded, you will ensure that station activities including cleaning and customer assistance are completed safely and punctually and providekey information across the station.

Your main responsibilities will be:

• Providing the highest level of customer service and being dedicated to customer needs
• Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
• Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
• Carrying out routine maintenance and cleaning of ticket machines and IT equipment
• Accurately completing all accountancy and other associated documentation
• Providing information and assistance to customers
• Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
• Maintaining a safe, pleasant and clean station environment, including cleaning.

You'll need to be:

• Able to deliver extraordinary front line customer service
• Able to understand customer requirements and expectations
• A self-starter with a can do attitude
• Confident when decision-making
• Calm yet directive in a crisis
• Able to work to strict procedures

As a minimum you'll need to have:

• The ability to work as part of a team and independently
• Evidence of numerical ability
• Attention to detail
• Strong verbal and written communication skills
• An ability to multitask well

Shift Pattern:

Shifts between 05:00 – 19:15 working across all days, including weekends & bank holidays

Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.

What to Expect?

• After submitting your application, you'll complete an online Situational Judgement Test (recommended on a laptop/computer).
• Shortlisted candidates will be invited for a competency-based interview.
• Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 3-week training programme in Swindon.

About GWR?

At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.

We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.

Perks & Benefits:

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving, electric vehicle salary sacrifice scheme.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

Our Commitment to Inclusion:

We all belong to GWR.We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals – Neurodiversity Health Assured – Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!

INGWR