Gateline Assistant

FirstGroup; West of England; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Health & Wellbeing

Lifestyle

Financial

Travel

Job summary

GWR is hiring Gateline Assistants at stations to greet passengers, assist with fare collection, and ensure smooth operation of ticket gates. You will be the friendly face at the gateline, helping customers and contributing to a positive travel experience.

The role involves full training and is offered on permanent and fixed-term contracts with a 35-hour week, including early morning shifts and weekends. Applicants must be 18 or older and able to pass a basic DBS check.

Qualifications

• Strong customer service and communication skills.
• Basic math skills for handling fares and purchases.
• Team player with a positive attitude and ability to stay calm under pressure.

Responsibilities

• Provide exceptional customer service at ticket barriers.
• Operate and manage automatic ticket gates.
• Check and issue tickets, helping customers without valid fares.
• Maintain a clean, safe, and organized gateline area.
• Sell tickets using a mobile machine when needed.

Skills

Customer service

Communication

Basic math

Team player

Job description

Are You Ready for a NewChallenge?

Are you passionate about delivering excellent customer service in a fast-paced environment? Do you have strong communication skills and a solid understanding of basic math? Are you a team player with a positive attitude who can stay calm under pressure and resolve challenges confidently?

If so, we have the perfect opportunity for you!

Join Us as a Gateline Assistant!

We're looking for Gateline Assistants to be the friendly face at the station, assisting passengers and ensuring smooth fare collection. In this rewarding role, you'll help create a positive experience for every customer. We have opportunities available on bothpermanent and fixed-term contracts.

What You'll Do?

• Provide exceptional customer service at ticket barriers.
• Operate and manage automatic ticket gates.
• Check and issue tickets, helping customers without valid fares.
• Maintain a clean, safe, and organized gateline area.
• Sell tickets using a mobile machine when needed.

Working Pattern:

You should be flexible to work shifts, including weekends and bank holidays. Full-time roles are 35 hours per week, following a rotating shift pattern with early shifts starting at 05:30 and late shifts finishing at midnight. Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.

What to Expect?

• After submitting your application, you'll complete an online assessment (recommended on a laptop/computer).
• Shortlisted candidates will be invited for a competency-based interview,
• Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 3-week training programme in Swindon.

About GWR:

GWR is proud to run one of the UK's most prestigious rail networks, connecting over 275 destinations from Cornwall and South Wales to London. With some of the newest trains in the country and over 100 million journeys each year, we're transforming how people experience train travel—making it faster, more relaxing, and customer-focused.

Join our diverse team of over 6,000 people and help us deliver exceptional service on every journey.

Perks & Benefits:

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

Our Commitment to Inclusion:

We all belong at GWR. We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals – Neurodiversity

Health Assured – Neurodiversity

GWR has achieved its highestcustomer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!

INGWR