Future Roles: Ticket Office Clerk - 2721

Greater Anglia; Norwich; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Travel Discounts

Pension Plan

Wellbeing Support

Family-friendly policies

Cycle to work scheme

Discount vouchers

Job summary

Greater Anglia is seeking a Ticket Office Clerk based at Norwich Station. You will support customers by using ticket machines and guiding them with new ticketing technologies including smart cards and mobile apps. Full training and uniform are provided.

Roles may be static or relief, with shift patterns announced in advance and a 35-hour week over four days, including weekends. Applicants must be over 18, able to travel to early/late shifts, and pass Right to Work and DBS checks where

Qualifications

• Experience in frontline customer service is beneficial.
• Ability to work as part of a team and maintain a positive attitude.
• Comfort with using new ticketing technology and smartphones.

Responsibilities

• Greet customers, sell tickets, and answer inquiries with a service mindset.
• Assist customers with ticket machines and guide use of smart cards and mobile apps.
• Ensure compliance with safety, security, and cash handling policies while operating machines.
• Utilise Fujitsu Star and TVMs for ticket sales and transactions.
• Carry out station security checks as part of SSP plan, and monitor for left items and locked doors.

Skills

Customer service

Communication

Calm under pressure

Teamwork

Tech-savvy (smartphones)

Ticket types knowledge

Tools

Fujitsu Star

Ticket Vending Machines (TVMs)

Job description

Future Roles: Ticket Office Clerk - 2721

Application Deadline: 25 September 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Norwich Station

Reporting To: Benjamin Woodard

Compensation: £25,051 - £29,429 / year

Description

We are currently forward planning for future roles that may become available as a Ticket Office Clerk based at Norwich Station. If you are successful in your application, you will be placed in our Talent Bank for up to six months. If a suitable opportunity becomes available during that time, you may be offered a role.

Positions may be available as Static or Relief roles, on either a full-time or part-time basis. Static roles offer a consistent shift pattern, giving you visibility of your shifts for the full year. Relief roles provide flexibility, with weekly rosters issued one week before the shift.

Please note that we are unable to accept your application if you do not meet the following criteria:

• You will be working an average of 35 hours per week over 4 days, between Monday – Saturday with occasional Sunday working. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest shift starts from 04:15 and latest finish 21:10.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Applicants must be over 18 years of age
• Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment
• Salary progression:
  • 0 - 6 Months £25,051
  • 6-12 Months £25,435
  • 12 - 24 Months £26,471
  • 24+ Months £29,429

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

This role will involve you supporting our customers by assisting them with using our ticket machines based around the station, as well as guiding our customers on new ticketing technology such as the smart card, and use of our mobile phone app. Full training and uniform are provided upon joining.

Key Responsibilities

• Greeting customers, selling tickets, and addressing customer inquiries, emphasising a customer service-oriented approach with a friendly demeanor.
• Support customers using ticket machines located throughout the station and provide guidance on new ticketing technologies, including smart cards and mobile apps.
• Ensure adherence to safety, security, and cash regulations while maintaining ticket machines.
• Utilise company systems such as Fujitsu Star (ticket office sales machine) and Ticket Vending Machines (TVMs).
• Conduct security checks as part of the station security plan (SSP), with varying frequencies depending on the station, including monitoring for left items, securing waste bins, and checking that doors are locked or secured.

Skills, Knowledge & Expertise

• Have a friendly, approachable demeanor with the ability to communicate effectively
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• Have familiarity using new technology such as smartphones to assist customers.
• Knowledge of ticket types would be beneficial

Job Benefits

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 25th September 2026.

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?