Thriving Secondary School In Watford Looking For A Reliable It Support Technician!

Marchant Recruitment; Hertford Heath; Presencial; GBP 22 000 - 32 000; Tempo integral

Resumo da oferta

Watford-based school seeks a technically capable IT Support Technician to maintain reliable classroom technology and support staff and pupils.

You will respond to IT requests, troubleshoot hardware and software, set up devices, manage user accounts and keep records up to date.

Ideal candidates have school IT experience, strong Windows and Microsoft 365 knowledge, and excellent communication skills; enhanced DBS check required.

Qualificações

• Experience in IT support or helpdesk is essential.
• School-based IT experience is highly desirable.
• Good knowledge of Windows OS and Microsoft 365.
• Able to explain technical issues clearly to non-technical users.
• Enhanced DBS check required.

Responsabilidades

• Respond to IT support requests from staff and pupils.
• Troubleshoot hardware, software, printer and connectivity issues.
• Set up and maintain laptops, desktops and classroom equipment.
• Assist with user accounts, permissions and password resets.
• Maintain accurate records of IT issues, repairs and equipment.
• Support installation and updating of software and devices.
• Escalate complex technical problems to the appropriate provider or senior IT staff.

Conhecimentos

IT support

Communication

Organised

Explain tech to non-tech

Ferramentas

Windows OS

Microsoft 365

AD / user accounts

Descrição da oferta de emprego

Location: Watford, Hertfordshire
Job Title: School IT Support Technician
Start Date: ASAP
Salary: Dependent on experience
Contract Type: Full-time, temporary with potential to become permanent

About the School

A thriving secondary school in Watford is seeking a technically capable IT Support Technician to help maintain reliable technology across the school. The successful candidate will provide hands-on technical assistance to staff and pupils, ensuring that devices, systems and classroom technology operate effectively.

About the Role

Respond to IT support requests from staff and pupils.

Troubleshoot hardware, software, printer and connectivity issues.

Set up and maintain laptops, desktop computers and classroom equipment.

Assist with user accounts, permissions and password resets.

Maintain accurate records of IT issues, repairs and equipment.

Support the installation and updating of software and devices.

Escalate complex technical problems to the appropriate provider or senior IT staff.

The Ideal Candidate

Previous IT support or helpdesk experience is essential.

School-based IT experience is highly desirable.

Good knowledge of Windows operating systems, Microsoft 365 and common hardware issues.

Strong troubleshooting and communication skills.

Able to explain technical issues clearly to non-technical users.

Organised, proactive and comfortable prioritising support requests.

An enhanced DBS check will be required in line with the role.