Experienced School It Support Technician Needed In Warrington

Marchant Recruitment; Warrington; On-site; GBP 22,000 - 28,000; Full time

Job summary

Marchant Recruitment is seeking an experienced IT Support Technician for a secondary school in Warrington. The role covers first-line support across classrooms, offices and teaching spaces, ensuring reliable technology that underpins teaching, learning and administration.

The successful candidate will troubleshoot hardware, software, network and classroom devices, set up equipment for staff, manage user accounts and escalation to senior IT staff as needed. An enhanced DBS check is required.

Qualifications

• Experience providing IT support in a school setting.
• Knowledge of Windows devices and Microsoft 365.
• Ability to troubleshoot hardware and software issues.
• Strong communication and problem-solving skills.
• Understanding safeguarding and data handling policies.
• DBS check required or to be completed.

Responsibilities

• Responding to IT support requests from teaching and administrative staff.
• Troubleshooting hardware, software, printing and connectivity issues.
• Setting up laptops, desktop computers, tablets and classroom technology.
• Supporting interactive displays, projectors and other teaching equipment.
• Assisting with user accounts, password resets and access permissions in line with school procedures.
• Maintaining accurate records of technical faults, repairs and support requests.
• Preparing IT equipment for new staff and supporting equipment changes.
• Escalating network, security or infrastructure issues to senior IT colleagues.

Skills

IT support

Windows

Microsoft 365

Troubleshooting

Communication

Safeguarding knowledge

Job description

Location: Warrington, Cheshire
Salary: Dependent on experience
Contract: Full-time, Temporary with potential for extension
Start Date: ASAP

About the School

A secondary school in Warrington is looking to appoint an experienced IT Support Technician to help maintain reliable technology across classrooms, offices and specialist teaching areas. The school relies on its IT infrastructure to support teaching, learning, assessment and administration. It needs a practical technician who understands the demands of a school environment and can respond promptly to technical issues that affect staff and pupils.

About the Role

Working alongside the school's IT team, the successful candidate will provide first-line technical support and assist with the maintenance of school systems and equipment. Responsibilities will include:

• Responding to IT support requests from teaching and administrative staff.

• Troubleshooting hardware, software, printing and connectivity issues.

• Setting up laptops, desktop computers, tablets and classroom technology.

• Supporting interactive displays, projectors and other teaching equipment.

• Assisting with user accounts, password resets and access permissions in line with school procedures.

• Maintaining accurate records of technical faults, repairs and support requests.

• Preparing IT equipment for new staff and supporting equipment changes.

• Escalating network, security or infrastructure issues to senior IT colleagues.

The Ideal Candidate

• Previous IT support experience within a school is essential.

• Experience supporting classroom technology and school administrative systems.

• Good knowledge of Windows devices, Microsoft 365 and common hardware issues.

• Strong troubleshooting and problem-solving skills.

• Excellent communication skills and the ability to explain technical issues clearly.

• A proactive approach to maintaining equipment and minimising disruption.

• An understanding of safeguarding, acceptable-use policies and secure handling of pupil data.

An enhanced DBS check will be required in line with the role.