Third Line Support Engineer

TN United Kingdom; Basingstoke; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading Managed Service Provider is on the lookout for a skilled 3rd line support engineer to enhance their dynamic team. This role focuses on delivering exceptional IT support while fostering a collaborative and growth-oriented environment. You will troubleshoot a variety of technical issues, manage incidents efficiently, and contribute to team development through knowledge sharing. With a commitment to employee growth, this innovative firm offers numerous career development opportunities alongside a supportive workplace culture. If you're passionate about technology and looking to make an impact, this is the perfect opportunity for you.

Benefits

22 days holiday (increasing with tenure)

Matched company pension scheme

Sick pay

Free on-site parking

Monthly team lunch clubs

Onsite facilities (pool table, football table)

Company laptop

Career development opportunities

Qualifications

• Proficiency in Windows OS and networking essentials.
• Strong knowledge of Windows Server and Microsoft 365.

Responsibilities

• Provide technical support via phone, email, or in person.
• Troubleshoot and resolve issues with software and hardware.

Skills

Windows operating systems

Networking essentials

Windows Server

Microsoft 365

Virtualization platforms

Help desk software

Tools

VMware ESX

Hyper-V

Sophos

Egnyte

Ubiquiti

Job description

Social network you want to login/join with:

Third Line Support Engineer, Basingstoke

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Client:

Digital Waffle

Location:

Job Category:

-

EU work permit required:

Yes

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Job Reference:

7746283215ae

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job Title: 2nd/3rd line Support Engineer (MSP Experience Required)

Location: Reading

The Role

A leading Managed Service Provider is seeking a talented 3rd line support engineer to join their dynamic team. Specializing in IT support, CRM, and software development, this organization is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace.

Perks and Benefits:

• 22 days holiday (increasing with tenure)
• Matched company pension scheme
• Sick pay
• Free on-site parking
• Monthly team lunch clubs and social events
• Onsite facilities, including a pool table and football table
• Company laptop
• This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals.

Key Responsibilities:

• Provide technical support via phone, email, or in person.
• Troubleshoot and resolve issues with operating systems, software applications, and hardware (including desktops, laptops, servers, routers, printers, and firewalls).
• Log and manage incidents using the service desk ticketing system.
• Set up and configure computer systems.
• Document customer interactions, solutions, and processes to build a comprehensive knowledge base.
• Collaborate with team members to escalate and resolve complex issues.
• Contribute to team development by sharing knowledge and assisting with training.
• Create and maintain technical documentation and reports.

Requirements:

• Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus).
• Strong knowledge of Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V), remote desktop tools, and help desk software.
• Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable.