IT Field Support Engineer / Onsite Second Line Technician

Aluminumwindowdesigns; London; On-site; GBP 34,000; Full time

Job summary

An established industry player is seeking an Onsite IT Field Support Engineer to deliver exceptional technical support directly to users. This entry-level role offers a unique opportunity to engage with clients, troubleshoot issues, and manage support tickets effectively. As a key member of the team, you will handle various technical challenges, from Mail/Office 365 issues to system maintenance tasks. With a supportive work environment and opportunities for personal development, this role is perfect for those passionate about technology and helping others. Join a company that values inclusivity and offers a comprehensive benefits package, including training and generous holiday allowances.

Benefits

Sponsored industry training and certifications

Personal development time with Pluralsight

23 days holiday plus bank holidays

Additional days with service

Day off on your birthday

Qualifications

• Experience with remote and deskside support.
• Passion for helping people and explaining technical concepts clearly.

Responsibilities

• Resolve level 1 and 2 support cases related to end-user issues.
• Manage Active Directory tasks such as user management and password resets.

Skills

Troubleshooting

Client-facing skills

Windows OS

Networking basics

Active Directory

Tools

RMM

Mobile Device Management (InTune)

Job description

IT Field Support Engineer / Onsite Second Line Technician

Join to apply for the IT Field Support Engineer / Onsite Second Line Technician role at Aluminum Window Designs Ltd.

Job Overview

We have a fantastic new job opportunity for an Onsite IT Field Support Engineer with strong troubleshooting and user-facing skills to provide onsite deskside technical support.

As an Onsite IT Field Support Engineer, you will provide desktop support, respond to first and second line service tickets, escalate issues as needed, and coordinate with third-party vendors for warranty repairs.

Duties

• Resolve level 1 and 2 support cases related to end-user issues, infrastructure, and projects.
• Manage client expectations throughout troubleshooting.
• Handle incidents related to Mail/Office 365, connectivity, VIP issues, file restores, remote access, and password resets.
• Perform system maintenance like patching and upgrades.
• Manage Active Directory tasks such as user management, password resets, and group policies.
• Utilize support tools like RMM and Mobile Device Management (InTune).

Candidate Requirements

• Experience with remote and deskside support.
• Excellent client-facing skills.
• Good understanding of Windows OS and networking basics.
• Passion for helping people and explaining technical concepts clearly.
• Flexibility for occasional overnight stays at client sites.

Benefits

• Salary up to £34,000 plus up to £2,000 bonus.
• Inclusive work environment.
• Sponsored industry training and certifications.
• Personal development time with Pluralsight.
• Wide range of benefits, 23 days holiday plus bank holidays, additional days with service, and a day off on your birthday.

To apply, submit your application and consent to sharing your details with our client. Job ref: AWDO-P13367.

Additional Details

Level: Entry level, Full-time, IT industry, Administrative and Support Services.