PHP WordPress Support Engineer

Team Updraft; United Kingdom; Remote; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic and innovative team as a PHP WordPress Support Engineer, where your skills will be pivotal in helping customers navigate their WordPress environments. This fully remote role offers the flexibility to work from anywhere while engaging in a variety of tasks, from troubleshooting complex technical issues to providing exceptional customer service. The ideal candidate will be proactive and possess both front-end and back-end development skills. With opportunities for growth into development or testing roles, this position is perfect for those looking to advance their careers in a supportive, fast-paced environment.

Qualifications

• Experience diagnosing complex technical issues with WordPress sites.
• Proficient in front-end and back-end development.

Responsibilities

• Provide timely support via email and forums.
• Diagnose complex issues like VPS setup and WordPress installation.

Skills

PHP

WordPress

CSS

Troubleshooting

Customer Service

Tools

FreeScout

Chrome Developer Tools

Job description

PHP WordPress Support Engineer at TeamUpdraft

PHP WordPress Support Engineer

TeamUpdraft is hiring! Support Engineer for our full suite of plugins.

We’ve been a remote team since before Covid, so wherever you’re based, if the role sounds right for you, we want to hear from you.

This is a full-time position (37.5 hrs/week), but we are open to part-time hours, employed or freelance. We will tailor the arrangement to suit your needs if you have the skills!

Location: Global - fully remote

About TeamUpdraft

Our core focus is as a WordPress plugin business. Over the years, we’ve built a world-class reputation, especially around our flagship backup and migration plugin UpdraftPlus.

We aim to expand our offerings to provide our customers everything they need to run their WordPress websites effectively, including:

• Backup/Restore
• Migrate
• Stage sites
• Improve security
• Optimize sites
• Boost SEO
• And more…

Our talented team of creative developers is growing rapidly. Our growth is driven by the strength of our products, with our plugins being some of the most highly rated on WordPress.

About the role

We are seeking a Support Engineer to join us due to our expanding plugin family and customer base. This role is ideal for someone proactive, with excellent communication skills, and experience diagnosing complex technical issues with WordPress sites.

The candidate should have both front-end and back-end development skills, along with customer service and troubleshooting abilities. This is a long-term role with potential for growth into development or testing roles.

Roles & Responsibilities

Provide support via email (using FreeScout) and through our support forums. We aim for a first response within 6-7 hours and to respond to all customers within 24 hours, so timely responses are essential.

The role involves second or third line support, diagnosing complex issues like VPS setup, WordPress installation, and conflict resolution.

The ideal candidate

• Knowledge of server environments (Apache, NGINX, LiteSpeed) and configurations
• Speed optimization knowledge is a plus
• Proficiency with WordPress and its Codex
• CSS
• PHP
• WordPress plugin customization
• Comfort with Chrome Developer Tools for troubleshooting CSS, JS, and network issues
• Strong troubleshooting skills and strategy development
• Ability to run local test installs
• Self-motivated, quick learner
• Polite, patient, and helpful, even with difficult customers
• Customer-focused attitude
• Responsible and reliable

Nice to have

• Experience with WordPress multisites
• Experience coding plugins or themes