Therapy Services Scheduler & Admin Specialist

The Royal Marsden NHS Foundation Trust; City Of London; On-site; GBP 22,000 - 26,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust is seeking an administrative support specialist to assist therapy services clinicians, formatting patient letters and coordinating appointments. The role requires timely scheduling, prioritising urgent referrals, and maintaining clinic capacity within established timelines.

Applicants should have GCSEs including Maths and English and basic IT skills, with reception/secretarial experience desirable.

Qualifications

• GCSEs including Maths and English or equivalent experience.
• Basic knowledge of and ability to use standard software.
• Experience of reception/secretarial work desirable.

Responsibilities

• Provide administrative support to therapy services clinicians, including formatting patient letters.
• Schedule new and follow-up appointments and manage related processes for therapy patients.
• Assess and prioritise appointment requests, resolve conflicts, and identify urgent cases.
• Prioritise urgent referrals and maximise clinic capacity and available slots.
• Manage clinic cancellations and rescheduling within agreed timescales.
• Highlight issues with appointment lead times and capacity to Therapy Service Leads.

Skills

Clear English communication

Customer service

Teamwork

Education

GCSEs including Maths and English

Basic IT skills

Tools

Computerised patient administration system

Job description

The Royal Marsden NHS Foundation Trust is seeking an administrative support specialist to assist therapy services clinicians, formatting patient letters and coordinating appointments. The role requires timely scheduling, prioritising urgent referrals, and maintaining clinic capacity within established timelines.

Applicants should have GCSEs including Maths and English and basic IT skills, with reception/secretarial experience desirable.