Patient Care Admin & Scheduler – Clinical Research

Transformation Unit

Sutton

On-site

GBP 21,000 - 26,000

Full time

47 hours ago

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Benefits offered by this job

Uniform provided

Job summary

The West Wing Clinical Research Centre at The Royal Marsden NHS Foundation Trust in Sutton is seeking an Administrative Assistant/ Scheduler/ Receptionist to support patients and clinical teams. You will provide reception, scheduling and clerical support to ensure a seamless patient journey.

You will greet patients, manage appointments, maintain records and respond to enquiries, helping to keep WWCRC operations running smoothly.

Qualifications

ELC (European Computer Driving Licence) or Equivalent.
NVQ Customer Care.
Minimum of six months working in a healthcare environment.
Understanding of working with patients who are critically and chronically ill.
Previous office experience.

Responsibilities

Appointments, scheduling, and capacity management
To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations regarding their appointment.
To pre-prepare all clinics.
To run a highly efficient and patient-focussed reception service, including: meet and greet all patients and visitors to the unit in the professional, courteous, and friendly manner.
Maintaining filing systems as required, and ensures all appropriate paperwork is filed in the correct place.
Ensuring accurate updating of patient demographic details on the Patient Administration System and medical notes.