Clinical Receptionist & Appointment Scheduler

Royal Marsden; Sutton; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working requests

Training opportunities

Job summary

The West Wing Clinical Research Centre Administrative Assistant/ Scheduler/ Receptionist at The Royal Marsden NHS Foundation Trust in Sutton is a pivotal support role. You will handle reception, appointment scheduling, and data entry to ensure a smooth patient journey and proactive administrative service.

You will work closely with patients, families and clinical teams, maintaining patient records, handling enquiries, and coordinating a range of treatments.

Qualifications

• Experience in healthcare environment advantageous.
• Excellent communication and organisational skills.
• Ability to work under pressure in a busy clinical environment.

Responsibilities

• Scheduling a range of treatments.
• Booking appointments.
• Providing a welcoming and helpful reception for day and outpatient areas.
• Maintaining filing systems and updating patient demographics on the Patient Administration System.
• Responding to enquiries and coordinating with clinical staff.

Skills

Communication

Organisation

IT skills

Customer care

Education

ELC or Equivalent

NVQ Customer Care

Tools

Epic

Job description

The West Wing Clinical Research Centre Administrative Assistant/ Scheduler/ Receptionist at The Royal Marsden NHS Foundation Trust in Sutton is a pivotal support role. You will handle reception, appointment scheduling, and data entry to ensure a smooth patient journey and proactive administrative service.

You will work closely with patients, families and clinical teams, maintaining patient records, handling enquiries, and coordinating a range of treatments.