Patient-Focused Healthcare Admin Assistant

Royal Marsden; Sutton; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust invites applications for an experienced Administration Assistant in the Cancer Genetics Unit at Sutton. The role requires handling calls, managing multiple inboxes and providing comprehensive clerical support in a busy, patient-facing environment.

You will join a 10-person team, prioritise workloads, and communicate effectively with clinicians and patients. Training and development are encouraged within a patient-centred trust.

Qualifications

• GCSE English and Maths as a minimum educational standard.
• Advanced keyboard/computer skills and MS Office proficiency.
• Knowledge of computerised databases and patient information systems (Connect EPIC preferred).

Responsibilities

• Answer all telephone calls into the Unit in a helpful, professional manner.
• Deal with departmental correspondence and monitor email inboxes.
• Provide clerical support for NHS and private Clinics.
• Assist with preparation of Clinic documents and scanning/uploading of records.

Skills

Communication skills

Telephone skills

IT literate

Organisation skills

Team player

Education

GCSE English & Maths

Advanced keyboard/computer skills

Connect EPIC proficiency

Tools

Microsoft Office

Outlook

Job description

The Royal Marsden NHS Foundation Trust invites applications for an experienced Administration Assistant in the Cancer Genetics Unit at Sutton. The role requires handling calls, managing multiple inboxes and providing comprehensive clerical support in a busy, patient-facing environment.

You will join a 10-person team, prioritise workloads, and communicate effectively with clinicians and patients. Training and development are encouraged within a patient-centred trust.