Therapy Services Administrator - Lymphoedema

Royal Marsden; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust is seeking an Administrator to support the Lymphoedema service and the wider Therapies department. The role blends Lymphoedema administration with front-desk reception duties to ensure smooth patient flow and efficient service delivery.

Responsibilities include handling calls and emails, appointment bookings, data entry on the Epic system, and supporting clinical teams.

Qualifications

• GCSEs with Maths and English or equivalent
• Basic knowledge of standard software
• Experience in reception/secretarial work

Responsibilities

• Provide a complete administrative service for therapy services clinicians, including formatting patient letters.
• Manage bookings for new and follow-up appointments and related processes.
• Assess and prioritise competing appointment requests and resolve scheduling conflicts.
• Ensure urgent referrals are prioritised and all slots are utilised.
• Manage clinic cancellations and rescheduling within timescales.
• Highlight issues with appointment lead times and clinic capacity to Team Leads.

Skills

Communication

Teamwork

Calm under pressure

Confidentiality

English proficiency

Education

GCSEs incl Maths & English

Reception/secretarial experience

Tools

Epic system

Office software

Job description

The Royal Marsden NHS Foundation Trust is seeking an Administrator to support the Lymphoedema service and the wider Therapies department. The role blends Lymphoedema administration with front-desk reception duties to ensure smooth patient flow and efficient service delivery.

Responsibilities include handling calls and emails, appointment bookings, data entry on the Epic system, and supporting clinical teams.