Therapy Clinical Decision Maker / Triage

The Methodist Church in Britain; West Midlands; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Good work-life balance

Career development support

Job summary

Wye Valley NHS Trust is recruiting a Band 6 Therapy Clinical Decision Maker for the Single Point of Access team at its Community Referral Hub. The role focuses on telephone-based triage, clinical assessment, and autonomous risk decisions to route therapy referrals to appropriate services.

You will work within an MDT with a senior triage clinician and a hub GP, guiding urgency and care pathways while identifying red flags and safeguarding concerns.

Qualifications

• Degree-level professional qualification or equivalent.
• HCPC registration.
• Postgraduate experience across health, social care and community services.
• Experience supervising and delegating to colleagues.
• Experience of remote assessment and triage.
• Good clinical knowledge across a wide range of specialisms.
• Strong prioritisation skills and time management.
• Excellent communication and problem-solving.
• Good organisational skills.
• Knowledge of community services (nice to have).

Responsibilities

• Undertake telephone-based clinical triage and assessment of patients with therapy needs.
• Triage and screen urgent and routine referrals and identify onward service.
• Work within an MDT clinical decision-making team to set urgency, risk and course of action.
• Recognise acute deterioration, red flags and safeguarding concerns and take action.
• Coordinate pathways of care across community services, primary care and other partners.
• Provide leadership in clinical decision-making for referrals.
• Develop and review clinical pathways, triage frameworks and SOPs.
• Participate in clinical audits, QA and governance to improve the SPA service.

Skills

Clinical knowledge

Prioritisation

Time management

Communication

Problem solving

Organisation

Education

HCPC registration

Degree level qualification

Job description

Wye Valley NHS Trust is recruiting a Band 6 Therapy Clinical Decision Maker to the Single Point of Access team at its Community Referral Hub. The post centres on clinical assessment, triage and decisions about which community service a therapy referral should go to, with the post holder judging urgency and risk. The work is mostly by telephone and sits within a multidisciplinary decision-making team alongside a senior triage clinician and a hub GP. It suits an experienced registered clinician who is confident making autonomous risk decisions remotely.

What the job involves

• Undertake comprehensive, mostly telephone-based clinical triage and assessment of patients with therapy needs, across a wide range of acute, complex and changing needs
• Triage and screen urgent and routine therapy referrals, filtering them to the UCR and Neighbourhood team and identifying the onward service
• Work within an MDT clinical decision-making team with a senior triage clinician and hub GP, using clinical reasoning and evidence-based practice to set urgency, risk and course of action
• Recognise acute deterioration, red flags and safeguarding concerns and take immediate, appropriate action
• Work across organisational and professional boundaries with community teams, primary care, ambulance services, acute providers, social care and system partners to coordinate the right pathway of care
• Provide leadership in clinical decision-making for therapy referrals
• Contribute to developing, implementing and reviewing clinical pathways, triage frameworks, protocols, standard operating procedures and service guidance
• Take part in clinical audit, quality improvement, service evaluation and clinical governance, using findings to improve the SPA service

What’s required

Qualifications

• Professional qualification to degree level or equivalent

Registration & licences

• HCPC professional registration

Experience

• Postgraduate experience across a range of clinical areas in health, social care and community services
• Experience of supervising and delegating to colleagues
• Experience of remote assessment and triage

Skills & knowledge

• Good clinical knowledge across a wide range of specialisms
• Good prioritisation skills and time management
• Excellent communication skills
• Problem-solving approach
• Good organisational skills

Nice to have

• Knowledge and understanding of community services

What’s offered

• Good work-life balance
• Support to help staff achieve their full potential and develop their career