Clinical Triage Clinician

South Warwickshire University Nhs Foundation Trust; Warwick; Remote; GBP 40,000 - 48,000; Part time

Job summary

South Warwickshire University NHS Foundation Trust in the UK is seeking an experienced nurse to join the Integrated Care Co-ordination Service (ICC) for clinical triage of urgent referrals. The role supports ambulance referrals, coordinates access to services and ensures safe, timely patient outcomes from a community setting.

The post involves working with the Clinical Triage Team to prioritise referrals, allocate visits, and provide leadership within the team.

Qualifications

• Registered nurse with current NMC registration and ongoing professional development.
• Experience in urgent/community triage and coordinating out-of-hospital care pathways.
• Ability to work across multi-disciplinary teams in a fast-paced environment.

Responsibilities

• Signpost, refer and support access to out-of-hospital services and primary/secondary care.
• Identify urgent vs non-urgent referrals and allocate to appropriate pathways.
• Interrogate information systems to gather patient data for decision making.
• Collaborate with health professionals and carers to inform decisions.

Skills

Clinical triage

Risk assessment

Care coordination

Team leadership

Education

Registered Nurse

Tools

CAD portal

Trust information systems

Job description

Job summaryBase - Heathcote House/ Agile Homeworking An exciting opportunity has arisen for an experienced nurse to join a well-established team working within the iSPA Integrated Care Co-ordination Service (ICC). The teams role is to triage all urgent referrals who require an urgent or same day response from the Urgent Community Response Teams (UCR). ICC also have the ability to sign post to an alternative more appropriate service or provide clinical advice only if required. Your role will be to safely triage using a sound clinical knowledge base, monitor and triage ambulance referrals through the CAD portal, refer, allocate and support access to out of hospital services, primary and secondary care. Clinicians will use their sound clinical knowledge and risk assessment skills to clinically triage and clearly identify urgent and non-urgent patient referrals allocating and arranging visits to our patients within the community setting. ICC are at the forefront of technology with OOHCC and are always looking at interactive resources and systems to provide a smart and efficient service.

Main duties of the job The post holder will use their sound clinical knowledge and risk assessment skills to prioritise referrals through the clinical triage service as necessary. The Post holder will effectively coordinate the resources available within Out of Hospital services to maximise access to services or signpost to other appropriate services available. The post holder will ensure that all contacts with the clinical triage services reach an effective and appropriate outcome for the patient.

Organisational

• To provide managerial support to the team including Performance Development Reviews, Clinical Supervision and Recruitment and Selection
• To provide leadership to the clinical team
• To provide knowledge and guidance with respect of clinical health services and to ensure and facilitate an effective interface between primary care services and out of hospital services
• Contribute towards ensuring the AHP & Nursing Strategy is implemented.
• Participate in the development, training and mentorship of pre-registration students/medical students and staff as required including induction and preceptorship programmes
• To provide assistance with the resolution of complaints within the clinical speciality, or sphere of responsibility

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work. We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below: https://forms.office.com/e/ahWY3eAGM2 We appreciate you completing the survey.

Details

Date posted: 23 October 2026
Pay scheme: Agenda for change
Band: Band 6
Salary: £39,959 to £48,117 a year pro rata
Contract: Permanent
Working pattern: Part-time, Flexible working, Home or remote working
Reference number: 203-CS1302
Job locations: Clinical Triage Team F68204, Heathcote House, Heathcote Lane, Warwick, CV34 6SR, United Kingdom

Job responsibilities

• To signpost, refer and support access to out of hospital services, primary and secondary care.
• To clearly identify urgent and non-urgent referrals and allocate patient to the appropriate pathway as appropriate
• To interrogate the Trusts Information systems with the purpose of eliciting patient information to support the decision-making process
• To liaise with relevant Health Care Professionals and Carers (with appropriate consent) to elicit relevant patient information which supports the decision making process
• To work collaboratively with colleagues to provide a high-quality clinical triage service to the Trusts other Health care Professionals
• To build close working relationships with the referral sources by assisting in the development of pathways from the Clinical Triage team to other providers and agencies to ensure that effective sign posting, and pathways are maintained.
• Act in accordance with current local Warwickshire Safeguarding Vulnerable Adults and Trust guidelines/policy to protect vulnerable adults
• Act within the NMC Code of Professional Conduct and/or another Professional Group

Communication

• Develop and maintain effective communication networks including within complex situations, with service users, health care professionals and other statutory and voluntary organisations.
• Receives highly sensitive information on a daily basis from a variety of referral sources both external and internal
• The post holder will communicate effectively by telephone, letter, email and fax
• Communicates effectively at all levels
• Clinician is responsible for gathering and imparting information at all levels
• Use effective communication skills, both oral and in written format, to communicate complex, sensitive and often contentious information to a wide range of people including, clinical and non-clinical staff.

Analysis and Judgement

• Promotes and maintains accurate record keeping and conforms to SWFT policy, professional group policy and data protection legislation.
• Uses resources effectively and being aware of budgetary constraints including ordering of equipment.

Planning and Organisational Skills

• Supervise and direct work undertaken by other members of the skill mix team on a daily basis.
• Direct responsibility for the day to day peer supervision and performance of the clinical triage team.

Responsibility for Patient Care

• Acts as patients advocate where appropriate.
• Be proactive in offering health promotion and participate in health promotion activities where appropriate.

Policy and Service Development

• Understanding of national policy and guidance with the ability to interpret and implement at service level
• Participate in and contribute to service redesign and policy development to benefit patient care.

Responsibility for Human Resources

• To identify workforce planning issues and actively participate in the recruitment, selection and retention of clinical staff.
• Ensure team members are up to date with mandatory and statutory training
• Responsible for Performance Development Reviews for staff within the team.

Professional Responsibilities and Freedom to Act

• The post holder will be expected to undertake Clinical Triage and make decisions based on good Information and thus will be responsible for information gathering.
• The post holder will be expected to make complex decisions on the information gathered
• The post holder will have sole responsibility within agreed guidance regarding decision
• The post holder will be supervised by a designated Team Manager
• The post holder will be advised by the Team manager
• The post holder is an autonomous clinician and will work within the local and national guidelines expected for the position
• Undertakes clinical assessments
• Interpret national guidance on NMC guidelines and/or other Professional Groups
• Promote and participate in clinical supervision
• Maintain clinical and professional competencies in accordance with relevant statutory legislation and guidance relevant to health professionals and their services

Responsibility for Research & Development

• Ensure standards, protocols and policies are evidence based and applied to practice
• Keep abreast of current clinical issues thus always promoting best practice
• Critique and use research to inform practice
• Participates and leads when appropriate in clinical audits

General

The Trust endorses the principle of whether people smoke or not is a matter of personal choice but where they smoke is a matter of public concern. The policy on smoking and health protects non-smokers and requires that all Trust premises are smoke free.

Physical and Mental Effort

• The post holder may be required to operate as a lone worker in accordance with Trust policies and procedures
• The post holder will be required to concentrate for prolonged periods of time
• The post holder will be required to work at a pace to manage periods of high volume of calls as required.
• The post holder will be required to complete clinical triage process with the ability to focus