Therapy Triager | Central and North West London NHS Foundation Trust

CNWL NHS Foundation Trust; Southall; On-site; GBP 46,000 - 54,000; Part time

Job summary

CNWL NHS Foundation Trust is seeking a part-time Therapy Triager (Band 6) for the Ealing Referral Hub. The role involves triaging adult community rehab referrals, supporting outpatient clinics to maintain clinical skills, and working within a multidisciplinary team.

The post requires experience in core clinical rotations and UK healthcare. Flexible to cover Monday to Friday across hubs and clinics at Southall and St Bernard's Hospital, UB1 3HW.

Qualifications

• Experience in triaging referrals from GPs or hospitals.
• Ability to prioritise based on needs assessment.
• Excellent communication with patients, referrers and carers.

Responsibilities

• Work independently at the referral hub to triage community service referrals.
• Provide advice and guidance via telephone for patients and referrers.
• Prioritise and triage based on needs-based assessment using System One.
• Keep concise documentation to support triage decisions.
• Carry a clinical caseload in outpatients community rehab.
• Collaborate with Referral Hub and other clinicians to allocate to services.
• Support audits and training of staff.
• Write reports and letters.
• Conduct clinical assessments via telephone/video as required.
• Liaise with hospitals, authorities and stakeholders for information and queries.
• Contribute to data collection and service monitoring.

Skills

Triage

Telephone assessment

System One

MDT collaboration

Tools

System One

Job description

Therapy Triager | Central and North West London NHS Foundation Trust

Company: CNWL NHS Foundation Trust

An exciting opportunity has arisen to apply for part time hours (22.5 to 30 hrs per week) for permanent Band 6 Occupational therapist or Physiotherapist to work as Therapy triager at Ealing Referral hub. The role also involves triaging adult community rehab referrals and having option for out patient rehab clinics to maintain clinical skills. Staff will be supported with clinical supervision, Multidisciplinary team work, training and opportunity to take part in service improvement work.

We are looking for candidate to have worked in core clinical rotations and able to adjust to a fast paced working environment. In this role, you will be responsible for triaging referrals (from GPs, other hospitals etc.) ensuring patients are directed to the most appropriate therapy service in a timely and efficient manner. The candidate is expected to have understanding of community services with previous experience of working in the UK Healthcare. Triage work is based at the Ealing referral hub at St Bernard's Hospital site (UB1 3EU) and clinics are held in one of our community sites in Southall. Staff will need to be flexible to support triage through Monday to Friday and work in clinics based on estates availability.

Salary: £45,953 - £54,254 per annum inc HCAS pro rata Hours: Part-time Location: Southall, UB1 3HW Job type: Permanent Posting date: 16 Oct 2026 Closing date: 15 Nov 2026

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

This advert closes on Tuesday 27 Oct 2026

We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

Personal and professional development is a high priority and we invest in the development of our staff by providing excellent training and supervision. Become part of our team. We care for you as much as you care for others.

Ealing Community Partners is a group of NHS, Ealing Council and voluntary organisations working together to deliver community health and care services for the people of Ealing. Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

Proud member of the Disability Confident employer scheme.

• Work independently at the referral hub to triage all referrals for community services received at Single point of access. We use systm one to triage our referrals.
• Offer advice and guidance on telephone for patients, referrers and carers as required.
• Able to prioritise and triage based on needs based assessment
• Be able to take succinct and clear documentation to support triage decision and their clinical work.
• Carry a small but manageable clinical case load in out patients community rehab.
• The post holder will work along side referral hub and other clinicians from community services to offer clinical triage and allocation to respective services.
• Support audits and training of other staff
• Writing reports and letters
• undertake clinical assessment via telephone/video call as required to facilitate effective clinical decision making
• Working with DSE/ Computers for electronic triage on System One
• Undertake clinical triage of therapy referrals made to the Referral Hub deciding on the correct care pathway for that patient
• Carry clinical caseload to support community rehab.
• To work collaboratively within a multidisciplinary team
• Work in partnership with Referral Hub staff and management to ensure that patients are allocated to the correct team in a timely way
• Liaison with acute hospitals, local authorities and other stakeholders to obtain information and resolve queries
• Participate in the ongoing monitoring and evaluation of the therapy triage, ensuring that all required data is collected, undertaking audit as required.
• To provide an evidence-based assessment, treatment and advisory service to clients with a variety of conditions.